Senior Director of Luxury Experience Development

1 day ago


Dongguan, Guangdong, China Shangri-La Full time

**Company Overview**

Shangri-La Group is a leading global hospitality company with over 100 properties worldwide. Headquartered in Hong Kong, the group has grown from a single hotel business to a diverse and integrated global portfolio.

**Job Summary**

We are seeking an experienced Senior Director of Luxury Experience Development to spearhead our newest business pillar, Experiences Programming. This executive position will be instrumental in developing and implementing a comprehensive strategy for innovative guest experiences across our portfolio.

**Key Responsibilities**

  • Develop a strategic vision for luxury experience development, aligning with Shangri-La's overall brand vision and business objectives.
  • Lead cross-functional teams to plan and execute the strategy to deliver exceptional guest experiences that leave a lasting impression on Shangri-La's guests.
  • Cultivate relationships with premier local and global experience providers to enhance Shangri-La's ability to offer unique and exclusive guest experiences.
  • Manage budgets and resources effectively to maximize the impact and profitability of experience programs.
  • Establish key performance indicators and reporting mechanisms to measure the success of experience programs.

**Requirements**

  • A minimum of 10 years of senior-level experience in luxury hospitality, travel, or related industries, with a proven track record in experiential product development and management.
  • Extensive knowledge of global luxury travel markets, trends, and 5-star hospitality standards, with specific expertise in Asian markets and ideally experience with mainland China.
  • Demonstrated ability to develop and execute innovative strategies that drive revenue growth and enhance brand positioning in the luxury sector.
  • Strong business acumen with a history of successful budget management, resource allocation, and profit generation through strategic product development.
  • Exceptional leadership skills, including the ability to inspire, motivate, and develop high-performing teams across multiple locations and cultures.

**Salary and Benefits**

The estimated salary for this role is $180,000 - $220,000 per year, depending on experience. The package also includes a comprehensive benefits program, including health insurance, retirement savings, and paid time off.



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