Luxury Hotel Operations Director

1 day ago


Dongguan, Guangdong, China The Langham, Shenzhen Full time
About the Role

We are seeking a highly experienced and skilled General Manager Assistant to join our team at The Langham, Shenzhen. As a key member of our management team, you will be responsible for supporting the General Manager in the overall operation of the hotel.

Job Description

The successful candidate will have at least 15-20 years of hotel working experience, with a minimum of 8-10 years at senior managerial positions. They should have international hotel group working experience, specifically in deluxe properties. A university or postgraduate diploma or equivalent professional hotel training is also required.

Key Responsibilities
  • Assist the General Manager in managing the luxury property, ensuring exceptional guest experiences and high standards of service.
  • Communicate effectively with the team of senior managers to achieve business objectives.
  • Conduct regular inspections of all hotel areas to maintain luxury hotel standards.
  • Review NPS, GSS, and social media results, taking action to address shortfalls.
  • Maintain good relations and communication with department heads to ensure efficient hotel operations.
  • Conduct performance appraisals with assigned department heads and manage their performance.
Requirements

We offer an attractive salary package of approximately $150,000 per annum, commensurate with experience. In addition, we provide a range of benefits, including comprehensive health insurance, life insurance, and a generous bonus scheme.

What We Offer

The Langham, Shenzhen offers a dynamic and challenging work environment, with opportunities for professional growth and development. Our hotel is committed to providing exceptional guest experiences, and we seek like-minded individuals who share our passion for delivering outstanding service.



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