Duty Manager
2 months ago
We are seeking a seasoned leader
to join our team at Shangri-La as a Duty Manager. As a key member of our front desk operations, you will be responsible for ensuring seamless guest experiences.
Key Responsibilities:
- Lead by example, demonstrating a friendly, helpful, and trustworthy approach to guest interactions.
- Develop and maintain a thorough understanding of room operations, ensuring efficient and effective management.
- Collaborate with colleagues to deliver exceptional guest relations, particularly with international tourists.
- Communicate fluently in English and the local language, with a strong emphasis on written and verbal communication skills.
- Bring a wealth of experience in hotel operations, preferably in a luxury setting, to drive excellence in our services.
- Foster strong interpersonal skills, promoting a positive and inclusive work environment.
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