Assistant Manager Rooms Division

3 weeks ago


Beijing, Beijing, China Four Seasons Hotels and Resorts Full time

About Four Seasons

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. As a member of our team, you will be part of a dynamic and diverse group of individuals who share a passion for delivering exceptional results and creating memorable experiences for our guests.

About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our Rooms Division team at Four Seasons Hotel Beijing. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of the hotel's rooms division, including front desk, housekeeping, and concierge services. Your primary focus will be on ensuring exceptional guest satisfaction, maintaining high standards of quality and service, and driving business growth through innovative initiatives and strategies.

Key Responsibilities

  • Manage the staff at the front desk, housekeeping, and concierge departments, providing guidance and support to ensure seamless operations and exceptional guest experiences.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention, while maintaining high standards of quality and service.
  • Collaborate with other departments to ensure seamless communication and coordination, driving business growth and revenue through innovative initiatives and strategies.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions to maintain high standards of quality and service.
  • Develop and implement training programs to enhance the skills and knowledge of front desk, housekeeping, and concierge staff, ensuring they are equipped to deliver exceptional guest experiences.

Requirements

  • College graduate or certificate in hospitality, business administration, or a related field.
  • Minimum 2 years of experience in a similar role, preferably in a luxury hotel or resort environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement corrective actions.
  • Proficiency in Mandarin and English, with the ability to communicate effectively with guests and colleagues.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Complimentary accommodation at other Four Seasons Hotels and Resorts.
  • Complimentary dry cleaning for employee uniforms.
  • Complimentary employee meals.
  • Various staff activities and celebrations, including birthday leave.

Schedule & Hours

  • 40 working hours per week.
  • Willingness to take flexible shifts arrangement based on work requirements.

Learn More

Visit us on WeChat: 北京四季HR


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