Technical Service Representative
1 month ago
About the Role
Huntsman Polyurethanes is seeking a Technical Service Representative to provide technical support for our Rigids business.
Key Responsibilities
- Work closely with sales to promote customer relationships and drive business growth
- Conduct basic research on new raw materials and evaluate their potential for use in our products
- Develop and optimize PU coating systems for insulation applications
- Identify potential opportunities for business growth with the guidance of sales
- Ensure compliance with HPU policies and local EHS regulations
- Maintain and optimize the innovation portfolio for Rigids
- Identify customer needs and develop products to meet their requirements
- Provide technical support and training to key customers and distributors
- Develop and maintain relationships with customers and distributors
- Conduct trials and pilot production for customers
- Provide technical solutions and develop products to meet customer requirements
- Communicate with customers to identify trials and follow up on feedback
- Handle customer complaints and troubleshoot issues in a timely and effective manner
- Collect and analyze market intelligence from relevant industries, customers, and competitors
Requirements
- Minimum bachelor's degree in polymer science
- At least 1-2 years of experience in a polymer-related technical role, with a focus on PU coatings
- Strong knowledge of MS Office functionalities
- Training in PU Rigids knowledge, product development, customer service, and problem-solving
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