Technical Service Representative

1 month ago


Shanghai, Shanghai, China Huntsman Full time

About the Role

Huntsman Polyurethanes is seeking a Technical Service Representative to provide technical support for our Rigids business.

Key Responsibilities

  • Work closely with sales to promote customer relationships and drive business growth
  • Conduct basic research on new raw materials and evaluate their potential for use in our products
  • Develop and optimize PU coating systems for insulation applications
  • Identify potential opportunities for business growth with the guidance of sales
  • Ensure compliance with HPU policies and local EHS regulations
  • Maintain and optimize the innovation portfolio for Rigids
  • Identify customer needs and develop products to meet their requirements
  • Provide technical support and training to key customers and distributors
  • Develop and maintain relationships with customers and distributors
  • Conduct trials and pilot production for customers
  • Provide technical solutions and develop products to meet customer requirements
  • Communicate with customers to identify trials and follow up on feedback
  • Handle customer complaints and troubleshoot issues in a timely and effective manner
  • Collect and analyze market intelligence from relevant industries, customers, and competitors

Requirements

  • Minimum bachelor's degree in polymer science
  • At least 1-2 years of experience in a polymer-related technical role, with a focus on PU coatings
  • Strong knowledge of MS Office functionalities
  • Training in PU Rigids knowledge, product development, customer service, and problem-solving


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