Client Relationship Manager

2 months ago

Shanghai, Shanghai, China Corning Full time


Key Responsibilities
Drive initiatives to effectively oversee client relationships and implement comprehensive division and commercial strategies:
  • Establish and nurture multi-tiered and cross-functional customer connections
  • Facilitate regional and corporate account evaluations
  • Articulate strategies and activities clearly to clients
  • Create actionable and quantifiable plans for enhancing customer satisfaction
Formulate detailed account and sales strategies for each designated client:
  • Craft account strategies and conduct thorough analyses
  • Meet account sales targets
  • Identify potential opportunities and risks
  • Navigate complexities within assigned accounts
  • Assist senior account managers in all facets of sales operations
  • Comprehend customer needs and prioritize opportunities accordingly
  • Implement the account strategy in alignment with product plans
  • Provide precise forecasts and plans to relevant teams
  • Ensure timely payment and shipment performance
  • Gather and analyze customer and market intelligence data
Assist Account Executives in broadening Corning's product portfolio:
  • Assess current and future product needs of customers
  • Deliver compelling value propositions and relay feedback to Product Line Management
  • Coordinate technology exchanges and strategize product transitions
  • Communicate product roadmaps and manufacturing strategies to clients
Address customer concerns and enhance responsiveness:
  • Promptly respond to customer inquiries and complaints
  • Organize and lead internal teams for effective issue resolution
  • Continuously seek opportunities to elevate customer satisfaction
Qualifications
A bachelor's degree or higher, ideally in IT, Engineering, Material Science, or Business; a technical degree is preferred; an MBA is advantageous.
5-8 years of experience in sales or customer management within the IT, Semiconductor, Hi-tech, or LCD sectors is preferred.
Experience managing substantial sales responsibilities.
Familiarity with working in an international corporate environment is a plus.

Essential Skills
Proven ability to cultivate effective customer relationships
Capability to represent both the customer and Corning proficiently
Strong communication and interpersonal abilities
Exceptional presentation and problem-solving skills
Fluency in English and Chinese

Preferred Skills
Basic understanding of the LCD or semiconductor sectors
Solid grasp of commercial processes
Ability to make decisive actions and follow through effectively
Strong interpersonal skills to engage with business leadership
Experience collaborating with individuals across all levels of customer accounts

Personal Attributes
Detail-oriented and data-driven
Culturally adaptable with effective communication skills
Passionate about customer satisfaction and sales
Organized with a systematic approach to problem-solving
Open to learning and adapting to changes
Strong networking and strategic thinking capabilities
Self-motivated with excellent teamwork and independent working skills

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