Guest Experience Service Manager

1 month ago


Qingdao, Shandong, China Hyatt Corporation Full time

Guest Experience Service Manager

Park Hyatt Changsha is seeking a skilled Guest Experience Service Manager to lead our Front Office team.

Key Responsibilities:

  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Lead and manage a team of Front Office staff to deliver exceptional guest experiences
  • Collaborate with other departments to ensure seamless guest service
  • Monitor and analyze guest feedback to identify areas for improvement

Requirements:

  • Proven experience in a Front Office leadership role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills

About Us:

Park Hyatt Changsha is a luxury hotel located in the heart of Changsha, offering stunning views of the city and exceptional service.


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