Front Office Manager
2 weeks ago
Job Title: Front Office Manager - Guest Services
Job Summary:
We are seeking a Front Office Manager - Guest Services to join our team at Hyatt Centric Victoria Harbour. The successful candidate will be responsible for ensuring that guest registration, checkout, and mail services are handled efficiently and promptly in accordance with hotel policy and procedures.
Key Responsibilities:
- Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via up-selling programs within the department
- Effectively handle all guest complaints and implement long-term solutions where possible
- Review guest feedback from different platforms and drive outstanding results from TripAdvisor
- Initiate the implementation of new Front Office Standards & Procedures in keeping with brand direction
- Conduct development and performance reviews, identifying key personnel for further development and structured career path
Qualifications:
Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry
Familiar with Opera System
Excellent command of spoken English and Putonghua
Good training skills and communications skills
-
Front Office Manager
3 weeks ago
Qingdao, Shandong, China Hyatt Corporation Full timeJob SummaryWe are seeking a highly skilled Front Office Manager to join our team at Hyatt Corporation. As a key member of our Front Office team, you will be responsible for the efficient running of the department, ensuring maximum guest satisfaction through planning, organizing, directing, and controlling the Concierge operation and administration.Key...
-
Front Office Assistant Manager
4 weeks ago
Qingdao, Shandong, China Hyatt Corporation Full timeJob SummaryWe are seeking a highly skilled and experienced Assistant Manager to join our Front Office team at the Grand Hyatt Changsha. As a key member of our management team, you will be responsible for assisting the Front Office Manager in managing the day-to-day operation of the Front Desk.Key ResponsibilitiesAssist in the efficient running of the Front...
-
Front Office Assistant Manager
1 month ago
Qingdao, Shandong, China Hyatt Corporation Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Assistant Manager to join our team at the Grand Hyatt Changsha. As a key member of our Front Office team, you will be responsible for assisting the Front Office Manager in managing the day-to-day operations of the Front Desk.Key ResponsibilitiesAssist the Front Office Manager in managing...
-
Front Office Assistant Manager
2 weeks ago
Qingdao, Shandong, China Hyatt Corporation Full timeFront Office Assistant ManagerWe are seeking a skilled Front Office Assistant Manager to join our team at Grand Hyatt Changsha.As a Front Office Assistant Manager, you will be responsible for assisting the Front Office Manager in the day-to-day operation of the Front Desk.Key Responsibilities:• To assist the Front Office Manager in managing the day-to-day...
-
Front Office Host
1 month ago
Qingdao, Shandong, China Hyatt Corporation Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Office Host to join our team at the Hyatt Regency Hong Kong. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to...
-
Front Office Manager Lead
4 hours ago
Qingdao, Shandong, China Hyatt Corporation Full timeAssistant Front Office ManagerHyatt Centric, a world-renowned hospitality leader, seeks an exceptional Front Office Manager to join their team at Hyatt Centric Victoria Harbour in Hong Kong. This role offers the opportunity to lead by example and drive excellence in guest service, revenue growth, and operational efficiency.Company Overview:Hyatt Hotels...
-
Head Host
2 weeks ago
Qingdao, Shandong, China Hyatt Corporation Full timeJob SummaryAs a Front Office Manager at Hyatt Corporation, you will be responsible for assisting in the efficient operation of the department, aligning with Hyatt Hotels Corporation's Corporate Strategic Priorities. You will work closely with the Front Office Assistant Manager to manage the guest service department as a successful profit center, ensuring...
-
Lead Host
2 months ago
Qingdao, Shandong, China Hyatt Corporation Full timeLead Host - Front Office As a key member of the team, you will play a vital role in ensuring the smooth operation of the Front Office department, aligning with Hyatt Corporation's strategic objectives while fulfilling the expectations of employees, guests, and stakeholders. Your primary responsibility will be to support the Front Office Manager in...
-
Front Office Supervisor
2 months ago
Qingdao, Shandong, China Hyatt Corporation Full timeLead Host - Guest Services As a key member of the Front Office team, you will play a vital role in ensuring the smooth operation of the department in alignment with Hyatt Corporation's strategic objectives. Your primary focus will be to support the Front Office Manager in overseeing the guest services department, which operates as an independent profit...
-
Front Office Operations Manager
4 hours ago
Qingdao, Shandong, China Hyatt Corporation Full timeJob SummaryWe are seeking a skilled Front Office Operations Manager to join our team at the Grand Hyatt Changsha.The successful candidate will assist in managing the day-to-day operations of the Front Desk, ensuring seamless guest experiences and exceeding customer expectations.This is an exciting opportunity for a motivated professional with 2+ years of...
-
Front Office Manager
4 weeks ago
Qingdao, Shandong, China Hyatt Corporation Full timeJob SummaryWe are seeking a highly skilled Front Office Manager to join our team at Hyatt Centric Victoria Harbour. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest registration, checkout, and mail services.Key ResponsibilitiesManage and maximize occupancy, revenue, and average rate while maintaining high...
-
Front Office Host
4 weeks ago
Qingdao, Shandong, China Hyatt Corporation Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Office Host to join our team at the Hyatt Regency Hong Kong.Key Responsibilities:Provide exceptional service to guests, ensuring a warm and welcoming experience.Engage in genuine and efficient conversations, responding to guest inquiries in a courteous and professional tone.Offer...
-
Concierge Operations Manager
4 hours ago
Qingdao, Shandong, China Hyatt Corporation Full timeJob SummaryWe are seeking a skilled Concierge Operations Manager to join our Front Office team at Hyatt Hotels Corporation. As a key member of the management team, you will be responsible for assisting in the efficient operation of the department and ensuring maximum guest satisfaction.About UsAt Hyatt, we strive to deliver exceptional experiences to our...
-
Front Office Operations Manager
2 weeks ago
Qingdao, Shandong, China Hyatt Corporation Full timeJob SummaryAs the Front Office Operations Manager at Hyatt Corporation, you will play a crucial role in ensuring the efficient running of the department in line with the company's Corporate Strategic Priorities. Your primary responsibility will be to manage the Concierge operation and administration, planning, organizing, directing, and controlling the team...
-
Front Office Team Member
4 hours ago
Qingdao, Shandong, China Hyatt Corporation Full timeAbout the RoleWe are seeking a Front Office Team Member to join our team at Hyatt Regency Hong Kong. This is an exciting opportunity for a motivated and customer-focused individual to work in a fast-paced environment.Key ResponsibilitiesProvide exceptional service to guests, responding to their inquiries in a courteous and efficient manner.Engage with guests...
-
Hotel Front Desk Host
4 hours ago
Qingdao, Shandong, China Hyatt Corporation Full timeJob Summary:The Hotel Front Desk Host - Regency Club is a dynamic role that requires a courteous, professional, and efficient individual to provide exceptional service to guests at the Hyatt Regency Hong Kong, Tsim Sha Tsui. About the Job:This is an hourly/entry-level full-time position with a competitive salary of HKD 15,000 - HKD 20,000 per month,...
-
Guest Experience Service Manager
1 month ago
Qingdao, Shandong, China Hyatt Corporation Full timeGuest Experience Service ManagerPark Hyatt Changsha is seeking a skilled Guest Experience Service Manager to lead our Front Office team.Key Responsibilities:Develop and implement strategies to enhance guest satisfaction and loyaltyLead and manage a team of Front Office staff to deliver exceptional guest experiencesCollaborate with other departments to ensure...
-
Front Desk Associate
2 weeks ago
Qingdao, Shandong, China Hyatt Corporation Full timeJob SummaryAs a Front Desk Associate at Hyatt Regency Hong Kong, you will provide exceptional customer service to guests and ensure a smooth check-in and check-out process.Key Responsibilities Greet and welcome guests, and efficiently handle front desk operations Maintain a clean and organized front desk area, and ensure all necessary materials are readily...
-
Service Manager
4 weeks ago
Qingdao, Shandong, China Hyatt Corporation Full timeGuest Experience Manager RolePark Hyatt Changsha is seeking a skilled Guest Experience Manager to lead our front office team.Key ResponsibilitiesDevelop and implement strategies to enhance guest satisfactionLead a team of front office staff to deliver exceptional serviceCollaborate with other departments to ensure seamless guest experiencesRequirementsProven...
-
Qingdao, Shandong, China Hyatt Corporation Full timeService Manager for Exceptional Guest ExperiencesAt Park Hyatt Changsha, we seek a highly skilled Service Manager to lead our front office team in delivering exceptional guest experiences.Key Responsibilities:Manage and train front office staff to ensure seamless guest service delivery.Develop and implement strategies to improve guest satisfaction and...