Front Office Assistant Manager

1 month ago


Qingdao, Shandong, China Hyatt Corporation Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Assistant Manager to join our team at the Grand Hyatt Changsha. As a key member of our Front Office team, you will be responsible for assisting the Front Office Manager in managing the day-to-day operations of the Front Desk.

Key Responsibilities

  • Assist the Front Office Manager in managing the Front Desk operations, ensuring seamless guest experiences and efficient service delivery.
  • Develop and implement strategies to improve Front Office performance, productivity, and guest satisfaction.
  • Collaborate with other departments to ensure effective communication and coordination.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Conduct performance evaluations, provide coaching and training to Front Office staff, and develop talent to meet business needs.

Requirements

  • Minimum 2 years of experience as an Assistant Manager or Team Leader in a hotel Front Office or Guest Relations department.
  • Well-developed communication and customer relations skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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