Enterprise Voice Solutions Engineer

6 days ago


Changzhou, Jiangsu, China Mettler Toledo Full time
Position Overview
Mettler Toledo is on the lookout for an Enterprise Voice Solutions Engineer to join our Digital Workplace Solutions team. In this role, you will play a crucial part in enhancing the voice communication experience for over 15,000 employees by upgrading existing systems and deploying innovative technologies.

Key Responsibilities
  • Deliver functional assessments and design solutions as directed by the Communications and Messaging team lead to fulfill project requirements while ensuring scalability and future growth.
  • Execute implementation tasks in alignment with design specifications and requirements.
  • Provide day-to-day level 2 operational support for services managed by the Communications and Messaging team.
  • Ensure timely delivery of change requests, including corrections and enhancements, as assigned by the team lead.
  • Enforce global solution designs and policies across the organization.
  • Conduct training sessions for Regional IT services personnel and local IT support teams to enhance service delivery.
  • Support continuous service improvement through initiatives such as knowledge base article creation and process automation.

Qualifications
  • A Bachelor's degree in IT or a related field is required.
  • Several years of experience managing voice policies and configurations within Microsoft Teams is essential.
  • Preferred experience with Microsoft 365 Phone System, Calling plans, and Direct routing.
  • Experience in designing, implementing, and supporting Microsoft Teams Meeting Room Systems is advantageous.
  • Familiarity with managing local numbers and porting numbers through carriers is beneficial.
  • Certifications such as Microsoft MS-700, MS-721, AudioCodes/Ribbon Certified Associate or higher, and ITIL qualifications are preferred.
  • Experience in operational monitoring of voice call quality and root cause analysis (network, platform provider) is important.
  • Experience with cloud platforms, particularly Microsoft Azure and Office 365, focusing on Azure Active Directory and Microsoft Teams.
  • A willingness to learn new platforms and adapt quickly to changing situations is essential.

What We Offer
  • Comprehensive medical, dental, and vision care coverage along with a 401(k) savings plan featuring company matching.
  • Gym discount program available with our medical coverage.
  • Tuition reimbursement opportunities.
  • Standard benefits including paid time off, flexible spending accounts, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
  • A strong global market presence and leadership in weighing technology.
  • A brand recognized worldwide for precision, quality, and innovation.
  • Numerous patents and awards for design and innovation.
  • A commitment to exceptional service through our state-of-the-art equipment.


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