Customer Development Manager

3 weeks ago


Beijing, Beijing, China HSBC Full time
Wealth and Personal Banking (WPB)

At HSBC, we are transforming our business to become a global wealth manager with trillions in assets. Our dedicated colleagues serve millions of customers worldwide, providing products and services such as bank accounts, credit cards, personal loans, and mortgages, as well as asset management, insurance, wealth management, and private banking.

We are seeking an experienced professional to lead a customer development team in people management, sales performance management, training, and coaching, so as to maximize the productivity of the team and contribute to the achievement of business strategy with high-quality sales and service standards.

Key Responsibilities:

Assist Division Manager to lead a customer development team in people management, sales performance management, training, and coaching.
Closely monitor the sales and services quality provided by team members to ensure the sales/service process is strictly followed and the delivery of a consistently excellent customer experience.
Ensure fair outcomes for customers are delivered in all situations.
Manage, lead, and motivate a team of highly mobile sales staff, and lead a mobile sales team to focus on activities to expand HSBC's new to wealth acquisition.
Role success will be achieved by focusing on striving to develop new relationships outside HSBC that will deliver sustainable growth and profitability.

Requirements:

Proven ability in mobile sales
Current product/market knowledge
Excellent customer service skills
Managerial experience
At least 3 years' experience in supervisory role of sales function
Excellent interpersonal, leadership, and motivation skills
Strong sales and organization ability and problem-solving skills
Result-driven and able to work under pressure
Good spoken and written English

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