Patient Experience Strategist

2 weeks ago


Beijing, Beijing, China Pfizer Full time

Patient Experience Partner

Position Overview:

Pfizer is seeking a highly skilled Patient Experience Partner to lead the development and implementation of innovative solutions to improve patient journey experience. This role will be responsible for collaborating with cross-functional teams to design and execute programs that meet the needs of patients and healthcare providers.

Key Responsibilities:

  • Develop and implement effective collaboration models with internal and external stakeholders to drive program design and implementation.
  • Establish compliance frameworks for nursing programs based on regulatory requirements.
  • Design and execute project manuals, training materials, and onboarding processes to ensure smooth program roll-out.
  • Coordinate with internal and external stakeholders to develop and implement patient education programs and other initiatives to improve patient journey experience.
  • Explore and establish partnerships with eco-system partners to meet regional healthcare priorities and drive innovation in patient care.
  • Design and implement virtual assistant solutions to support hybrid nursing models and improve patient access to services.
  • Develop and implement project tracking mechanisms to ensure compliance and effective program delivery.
  • Recruit and manage a high-performing team to drive program success.

Requirements:

  • Bachelor's degree in a relevant field, with a background in pharmaceutical or healthcare industry preferred.
  • 5-8 years of commercial experience in healthcare industry, with a focus on patient advocacy, engagement, and stakeholder relationship management.
  • Proven success in developing, managing, and executing programs independently, with experience in leading teams and influencing cross-functional teams.
  • Excellent communication and analytical skills, with the ability to uncover deep patient insights and drive action.
  • Quick learning skills and adaptability in a fast-paced environment.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.



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