Guest Experience Manager

1 month ago


Beijing, Beijing, China Four Seasons Hotels and Resorts Full time

About the Role

The Four Seasons Hotel Beijing is seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Manager. As a key member of our hotel team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience during their stay.

Key Responsibilities

  • Actively solicit feedback from guests and work with relevant departments to address any issues and ensure guest satisfaction.
  • Develop and implement strategies to exceed guest expectations at every point of contact.
  • Efficiently and politely handle any guest complaints or issues.

Requirements

  • College graduate or equivalent qualification.
  • At least two years of relevant working experience.
  • Excellent written and verbal communication skills in English.
  • Good computer skills and proficiency in Mandarin.
  • Work authorization in China is required.

About Four Seasons

Four Seasons Hotels and Resorts is a world-renowned hospitality company that is committed to delivering exceptional service and creating memorable experiences for our guests. We are a dynamic and fast-paced organization that values teamwork, innovation, and continuous learning.



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