Regional People Experience Manager

4 weeks ago

Beijing, Beijing, China HSBC Full time

Wealth and Personal Banking (WPB)

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become a global wealth manager with trillions in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors, and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans, and mortgages, as well as asset management, insurance, wealth management, and private banking, that best suit our customers' needs.

We are currently seeking an experienced professional to join our team.

In this role, you will:


• Develop, implement, and monitor the execution of Employee Value Proposition of the region.


• Improve the overall staff experience by regular staff talks with key roles like RM, CDO, PRA, UB, etc.


• Organize regular staff engagement activities.


• Understand business requirements and deliver the HSBC culture.

Requirements

To be successful in the role, you should meet the following requirements:


• Attain appropriate professional and regulatory qualifications as required by market.


• Attain any internal standards as required by country.


• Bachelor's degree or equivalent experience.


• 3 to 5 years of working experience in related areas or progressive services and/or retail sales experience.


• Professional qualifications as appropriate to market.


• Strong communication, training, or equivalent experience.


• Sound knowledge of financial services products and services and the client relationship management system.


• Understanding of business banking client segment and products and services.


• Local regulatory & license requirements - job holder should possess valid licenses with accreditation on wealth management and qualification as required by HBCN.


• Clear view on how to work with Compliance, Credit & Risk, and Internal Control to ensure a balanced risk operating environment.


• Able to communicate well in English and local languages.

Accreditations


• Attain appropriate professional and regulatory qualifications as required by market.


• Attain any internal standards as required by HBCN.

Leadership Capabilities


• Have an understanding of the immediate regional Global Wealth strategy and the ability to plan own activities accordingly.


• Be ambitious about providing the highest standards of delivery to colleagues and clients.


• Show ability to set stretch goals for self and the ability to deliver these with courage and tenacity.


• Be authentic and show ability to engage with colleagues and clients to deliver at pace.


• Make considered decisions that protect HSBC & Global Wealth values, reputation, and businesses.

Global Wealth Management - Relationship Manager Technical Capabilities (refer to PRM Capability Framework for more details)

Technical Capabilities

Client Skills


• Client focus.


• Sales orientation.


• Portfolio management.


• Communicating & influencing.

Business Acumen


• Marketplace knowledge.


• Business understanding.

Solutions


• Premier products and services.


• HSBC services and propositions.

Processes


• Risk and compliance.


• Business processes.


• Tools and systems.

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