Guest Service Manager

4 weeks ago


Xi'an, Shaanxi, China Marriott International Full time

Position Overview

The Guest Service Manager plays a vital role in ensuring the highest level of satisfaction for our guests.

Key Responsibilities:

  • Respond to guest inquiries and follow up to confirm their requests have been met.
  • Take and confirm reservations and cancellations, providing guests with information on property amenities and services.
  • Collaborate with management to develop procedures and set goals to improve department performance.
  • Maintain confidentiality, protect company assets, and ensure quality standards are met.

Requirements:

  • High school diploma or equivalent.
  • At least 1 year of related work experience, including supervisory experience.

We offer a competitive salary of $55,000 - $65,000 per year, depending on location and experience. Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture.



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