Operational Care Team Lead, Air Logistics Specialist

2 weeks ago


Shanghai, Shanghai, China Kuehne+Nagel Full time

Role Summary

As an Operational Care Team Lead, Air Logistics Specialist at Kuehne + Nagel, you will be responsible for enabling transport activities by executing bookings, entering orders, and generating required export/import documentation while liaising with Customer Care Teams and Revenue Care teams.

Key Responsibilities

  • Coordinate with stakeholders to organize transport based on the customer promise, obtain DG approvals where required, and escalate discrepancies as necessary.
  • Monitor and report on the operational performance of carriers and vendors, ensuring strong data quality for timely and accurate customer reporting.
  • Create files for consolidation or de-consolidation, review shipping instructions, and clarify deviations or conflicts while considering country regulations, export/import compliance, and rate/routing information.
  • Accurately submit and issue required documentation within 24 hours of departure and share departure and arrival confirmations with Customer Care Teams.
  • Ensure cost awareness and efficiency through timely cost/revenue updates and provide cost awareness to Customer Care Teams and Revenue Care.
  • Support and resolve claims and disputes.

About You

We are seeking a service-oriented team leader who understands the importance of providing an excellent customer experience. You will have the opportunity to develop your career with a successful logistics organization and gain international exposure in a team-based environment.



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