Logistics Operations Team Lead

4 days ago


Shanghai, Shanghai, China Kuehne+Nagel Full time
Operational Care Team Leader, Air Logistics ZA-OC

Shanghai, Shanghai Shi, China | Frachttransport und Kundenservice | P-100250

To thrive in this role, manufacturers must guarantee that time-sensitive cargo such as perishables and medical supplies reach their destinations on schedule. If you aspire to develop your career with one of the most successful logistics organisations, this is an excellent opportunity to join our team in Shanghai.

Your Key Responsibilities
  • You will be enabling transport activities by executing bookings, entering orders + generating all required export/import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
  • You will monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
  • You will create files for consolidation (Export) or de-consolidation (Import).
  • You will review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
  • You will accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
  • You will ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
  • You will ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
  • You will support + resolve claims + disputes.
About You
  • Your analytical + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role.
Competitive Salary

We estimate the salary range for this position to be around €60,000 - €80,000 per year, depending on experience.

Join Our Global Network

At Kuehne + Nagel, we offer a dynamic work environment where you can grow professionally and personally. We believe in providing opportunities for professional development, international exposure, and collaboration with experienced professionals from diverse backgrounds. If you are passionate about delivering exceptional customer experiences, have excellent analytical skills, and thrive in fast-paced environments, this is the perfect opportunity to take your career to the next level.



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