National Operational Key Account Specialist
2 days ago
As a key member of our Air Logistics team, you will play a crucial role in delivering customer and operational excellence. Your primary objective will be to drive customer operational excellence by ensuring all agreed processes are followed by Customer Care (CCL) teams and customer expectations are well understood before commencing operations.
Your Key Responsibilities:
- To participate in customer implementation and on-boarding processes ensuring a full understanding of customer expectations and agreed processes.
- To act as the bridge between the CCL team and customer to fulfill customer requirements while representing our interests.
- To participate in setting up standard operating procedures (SOP), key reporting structures, and customer deliverables to ensure service delivery monitoring and identification of improvement areas.
- To initiate report automation where possible, ensuring accuracy, consistency, and timeliness.
- To organize and lead customer reviews, strategically seeking management participation where needed.
- To keep track of and follow up closure of any claims or incident reports.
- To identify and share opportunities with the development team to grow customer business, facilitating a higher return on investment (ROI) from existing customers.
- To support and drive continuous improvement initiatives for better productivity, cost savings, and yield development within customer accounts.
About Kuehne+Nagel:
We are a leading logistics company with over 80,000 employees at some 1,300 locations in over 100 countries. We stand for equal opportunity and diversity in our teams, and we believe that you can make a valuable contribution to Kuehne+Nagel.
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National Key Account Manager Lead
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