Key Account Liaison Specialist

3 days ago


Shanghai, Shanghai, China Marken Full time
Job Summary

We are seeking a highly skilled Key Account Liaison Specialist to join our team. In this role, you will be responsible for providing exceptional service to customers by serving as a dedicated point of contact for Service Management and problem resolution.

About the Role

This is a critical position that requires strong communication and interpersonal skills to foster strong relationships with our clients. As a Key Account Liaison Specialist, you will work closely with cross-functional teams to ensure seamless delivery of services that meet or exceed customer expectations.

Main Responsibilities
  • Improve customer satisfaction by enhancing service quality and creating engaging experiences for both customers and employees.
  • Promote organic growth by collaborating with customers to develop tailored solutions that meet their unique needs.
  • Maintain service standards and respond to customer inquiries in a timely manner.
  • Cultivate strong working relationships with internal stakeholders to ensure alignment with customer requirements and company policies.
  • Monitor and analyze key performance indicators (KPIs) to inform strategic decisions and drive continuous improvement.
  • Take ownership of customer issues and resolve them efficiently and effectively.
  • Develop and implement strategies to achieve business objectives and enhance customer satisfaction.
Requirements
  • Bachelor's degree in a related field.
  • Experience managing a customer-facing function, preferably in the life sciences industry.
  • Strong understanding of the Central Lab and Clinical Trial supplies market.
  • Excellent written and verbal communication skills.
  • Proven ability to think strategically and lead cross-functional teams.
  • Ability to train and mentor colleagues to ensure knowledge sharing and skill development.
Salary Range

The estimated salary for this role is $80,000 - $110,000 per annum, depending on experience and qualifications.



  • Shanghai, Shanghai, China Matthews International Full time

    Account Manager: Key Client LiaisonThis role is responsible for building strong, long-term relationships with key clients to promote the delivery of effective and efficient projects. The Account Manager will work closely with the project team to ensure that client needs are met, and that projects are delivered on time and within...


  • Shanghai, Shanghai, China Garrett - Advancing Motion Full time

    At Garrett - Advancing Motion, we are seeking a highly motivated and detail-oriented Diplomatic Liaison Specialist to join our team.About Us:We are the world's leader in turbo technology solutions and an experienced supplier of electric boosting products and automotive software to support passenger cars, commercial vehicles and off-highway equipment. With a...


  • Shanghai, Shanghai, China Corning Full time

    About this RoleWe are seeking a highly skilled Technical Liaison Specialist to join our team at Corning.In this role, you will be responsible for building and maintaining strong technical relationships with our customers, driving internal alignment, and cultivating a deep understanding of their manufacturing processes and product requirements.You will work...


  • Shanghai, Shanghai, China Bosch Full time

    Job DescriptionAs a Key Account Sales Specialist at Bosch, you will be responsible for achieving sales turnover targets, exploring sales opportunities in fast-growing markets, and serving key account customers. You will work closely with internal functions to respond to customer feedback, complaints, and sales opportunities quickly.ResponsibilitiesAchieve...


  • Shanghai, Shanghai, China Koch Engineered Solutions Full time

    OverviewKoch Engineered Solutions is seeking a highly skilled Key Account Polyethylene Process Specialist to drive continuous improvement in our polyester fibre and PET bottle resin technology offerings.


  • Shanghai, Shanghai, China Ikea Full time

    We are seeking a highly skilled Business Development Specialist - Key Accounts to join our team. In this role, you will be responsible for driving the growth of our business by developing and maintaining strong relationships with key accounts.About the RoleAs a Business Development Specialist - Key Accounts, you will be responsible for:Acting as a member of...


  • Shanghai, Shanghai, China FactSet Full time

    About This RoleFund Contribution team at FactSet is looking for a skilled Market Data Liaison Specialist to join our team. As a Liaison, you will be responsible for coordinating with global fund issuers and custodians in marketing, operations, fund administration, and technology to arrange centralized and consistent feed by making outbound phone calls.Key...


  • Shanghai, Shanghai, China Kuehne+Nagel Full time

    National Operational Key Account SpecialistAs a key member of our Air Logistics team, you will play a crucial role in delivering customer and operational excellence. Your primary objective will be to drive customer operational excellence by ensuring all agreed processes are followed by Customer Care (CCL) teams and customer expectations are well understood...


  • Shanghai, Shanghai, China Ferring Pharmaceuticals Full time

    Medical Science Liaison RoleFerring Pharmaceuticals is a global company that helps people build families and live better lives. We are looking for a Medical Science Liaison to support our business in the areas of reproductive and women's health, gastroenterology, and urology.Key ResponsibilitiesLiaise with key opinion leaders and customers to provide medical...


  • Shanghai, Shanghai, China Johnson Electric Full time

    Expand Your Career with Johnson Electric We are seeking a highly motivated and experienced Global Customer Development Specialist to join our team in Shanghai, China. As a key member of our commercial business development team, you will be responsible for expanding our global customer base and products offering in specific segments. In this role, you...


  • Shanghai, Shanghai, China Bunge Full time

    Bunge, a world leader in sourcing, processing, and supplying oilseed and grain products, seeks a skilled professional to connect with global customers and drive business growth.Job Overview:This role is a critical connector between Bunge and its global customers, working closely with the Global Customers and Key Accounts Lead to strengthen regional...


  • Shanghai, Shanghai, China Lilly Full time

    About the RoleWe're seeking a skilled Medical Science Liaison to join our team at Lilly.Key Responsibilities:Maintain and effectively communicate deep scientific knowledge to customers.Engage in continuous learning to stay up-to-date on the latest scientific developments in the therapeutic area.Excel at customer engagement, providing medical and scientific...


  • Shanghai, Shanghai, China Kennametal Full time

    About UsKennametal, a leading industrial technology company, seeks a skilled Key Account Specialist-China to drive business growth in the region. With over 80 years of expertise, our company delivers productivity through materials science, tooling, and wear-resistant solutions. Our customers in aerospace, defense, earthworks, energy, general engineering, and...


  • Shanghai, Shanghai, China Ferring Pharmaceuticals Full time

    Role OverviewAt Ferring Pharmaceuticals, we are seeking a highly skilled Medical Science Liaison to support our medical and scientific initiatives. As a key member of our team, you will be responsible for providing expert scientific and medical support to key opinion leaders and customers, promoting the spread of knowledge and reputation of our products.Your...


  • Shanghai, Shanghai, China Lilly Full time

    Job Title: Medical Science Liaison - Autoimmune DiseasesJob SummaryWe are seeking a highly motivated and experienced Medical Science Liaison to join our team in the Autoimmune Diseases therapeutic area. As a Medical Science Liaison, you will play a key role in building and maintaining relationships with scientific experts and healthcare professionals to...


  • Shanghai, Shanghai, China Bayer Full time

    Key ResponsibilitiesThe Medical Science Liaison (MSL) will serve as a key point of contact for medical societies, providing scientific and educational support to facilitate the understanding and adoption of Bayer's products.Sector Engagement:Establish relationships with medical societies, leveraging scientific expertise to educate members on product benefits...


  • Shanghai, Shanghai, China Ikea Full time

    Job SummaryAs an IKEA Business Key Account Manager, you will be responsible for developing and maintaining strong relationships with key clients, identifying business opportunities, and driving sales growth. You will work closely with cross-functional teams to deliver exceptional customer experiences, optimize commercial strategies, and meet business...

  • Key Account Manager

    4 weeks ago


    Shanghai, Shanghai, China Etihad Airways Full time

    Job Summary:We are seeking a highly motivated and experienced Key Account Manager to join our team at Etihad Airways. As a Key Account Manager, you will be responsible for performing, coordinating, and executing sales activities for assigned global key accounts in the respected area.Key Responsibilities:Define and agree periodic plans of sales activity with...


  • Shanghai, Shanghai, China Koch Global Services Full time

    Job Title: Accounting Operations SpecialistAbout the RoleWe are seeking an experienced Accountant to join our team as an Accounting Operations Specialist. The successful candidate will be responsible for managing and executing various accounting processes, ensuring accurate and timely financial reporting.Key ResponsibilitiesProcess invoices and manage...


  • Shanghai, Shanghai, China EPAM Continuum Full time

    Our company, EPAM Continuum, is a global leader in customer experience transformation. We help leading companies envision, design, and engineer experiences that transform their businesses.We are seeking a Key Account Director to oversee key client relationships in China. The successful candidate will be responsible for driving revenue growth, profitability,...