Customer Support Associate

4 weeks ago

Shanghai, Shanghai, China Arrow Electronics Components(Shanghai) Co Ltd Full time

Job Summary

We are seeking a highly skilled Customer Support Associate to join our team at Arrow Electronics Components(Shanghai) Co Ltd. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our global customers.

Key Responsibilities

  • Act as a communication coordinator from the Service Center towards all customers from different countries.
  • Provide presale service, including customer account setup, quotation, and part details checking.
  • Manage customer open orders, including confirmation, modification, cancellation, and resolving discrepancies with outgoing deliveries.
  • Communicate with Asset and third-party vendors and customers daily regarding the supply situation.
  • Ensure compliance with export rules for controlled products, including preparation of export licenses.
  • Be accountable for delivery to customers and resolution of shipping and price discrepancies.
  • Communicate with customers regarding order confirmation, shipping, and tracking information.
  • Provide after-sales service, including analyzing, escalating, and taking appropriate action on Shortages/damages.
  • Handle other related affairs arranged by manager.

Requirements

  • Bachelor's degree, minimum 3 years of customer service-related experience, similar industry background is highly preferred.
  • Customer-oriented with customer service background. Adaptability, resourcefulness, problem-solving, and superior multi-tasking capabilities.
  • Good communication skills via chat/phone calls and emails with internal teams and external customers.
  • Willing to work in a challenging and multicultural environment.
  • Fluent English both in speaking and writing.
  • Aggressive, independent, proactive, hard-working, service-oriented, and well-organized.
  • Experience in Oracle and Salesforce is preferred.

What We Offer

  • Competitive financial compensation, including various compensation plans.
  • Solid benefits package, including medical insurance, double pay, paid time off, special/extra leave, 5-day work week, and growth opportunities.

  • Customer Support Specialist

    4 weeks ago

    Shanghai, Shanghai, China Applied Materials Full time

    Job SummaryWe are seeking a highly skilled Customer Engineer III to join our team at Applied Materials. The successful candidate will be responsible for providing technical support and maintenance services to our customers.Key ResponsibilitiesProvide technical support and maintenance services to customersPerform equipment maintenance and repairsAssist in...

  • Customer Support Specialist

    3 weeks ago

    Shanghai, Shanghai, China Applied Materials Full time

    Job SummaryWe are seeking a highly skilled Customer Engineer III to join our team at Applied Materials. As a key member of our iTeam-Etch-C3 team, you will be responsible for providing technical support and maintenance services to our customers.Key Responsibilities• Proficient in primary toolset and able to acquire additional systems and applications•...

  • Administrative Support Associate

    3 weeks ago

    Shanghai, Shanghai, China Roche Full time

    The PositionKey Responsibilities:Provides skilled administrative support to senior management and teams, ensuring seamless day-to-day operations and strategic initiatives.Executes research and data analysis tasks, identifying trends and insights to inform business decisions.Develops and maintains databases, reports, and presentations to communicate key...

  • Customer Support Professional with Global Expertise

    4 days ago

    Shanghai, Shanghai, China Arrow Electronics Components(Shanghai) Co Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Associate to join our team in Shanghai, China. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers from around the world.

  • Sales Support Associate

    4 weeks ago

    Shanghai, Shanghai, China Travel + Leisure Co Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is to deliver exceptional experiences for millions of travelers worldwide. As a Sales Support Associate, you will play a crucial role in putting the world on vacation.Key Responsibilities:Efficiently respond to inbound Member servicing calls within a timely mannerRespond to inbound WeChat...

  • Customer Support Specialist

    3 weeks ago

    Shanghai, Shanghai, China Applied Materials Full time

    Key Responsibilities:We are seeking a skilled Customer Engineer to join our team at Applied Materials. Key responsibilities include performing Tier I procedures and preventative maintenance, as well as wet-cleaning and seeking assistance when needed.Assist senior engineers with corrective maintenance as required.Disassemble, clean, and rebuild kits as part...

  • AV Function R&D Support Engineer for ADAS and Parking Solutions

    4 weeks ago

    Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full time

    Job OverviewWe are seeking a highly skilled AV Function R&D Support Engineer to join our China Local Project & Product Execution team. The ideal candidate will have a strong automotive technical background, engineering capability, and understanding of autonomous vehicles and ADAS & parking function evaluation & R&D support capabilities.Key...

  • Senior Business Support Associate

    3 weeks ago

    Shanghai, Shanghai, China Shangri-La Full time

    Supporting Senior ManagementWe are seeking a highly skilled and detail-oriented individual to join our team as a Senior Business Support Associate. The successful candidate will be responsible for providing exceptional support to senior management, ensuring seamless day-to-day operations and maintaining a high level of professionalism in all interactions.Key...

  • Business Development Support Associate

    4 days ago

    Shanghai, Shanghai, China Covestro Full time

    Covestro is seeking a highly motivated and organized individual to support our business development efforts as an intern. This role will provide opportunities to work closely with our team and gain valuable experience in the field.As a Business Development Support Associate, you will play a key role in supporting our TA process, including CV selection,...

  • Administrative Support Associate

    1 week ago

    Shanghai, Shanghai, China TE Connectivity Full time

    At TE Connectivity, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Administrative Support Teams are responsible for office administration and daily clerical duties including basic schedule planning, travel arrangements,...

  • Sales Associate

    4 days ago

    Shanghai, Shanghai, China Abercrombie and Fitch Stores Full time

    About UsHollister Co. Stores is a leading international retailer of casual apparel for young men and women. We are committed to delivering high-quality products that meet the evolving needs of our customers.Job SummaryWe are seeking an experienced Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional...

  • Customer Support Specialist

    4 weeks ago

    Shanghai, Shanghai, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

    Job SummaryWe are seeking a highly skilled Customer Support Engineer to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司. As a key member of our service team, you will be responsible for providing exceptional customer service and technical support for our complex capital equipment.Main...

  • Customer Support Specialist

    1 month ago

    Shanghai, Shanghai, China Brooks Automation Full time

    Job SummaryAs a Customer Support Engineer at Brooks Automation, you will be responsible for providing exceptional customer support through on-site installation, diagnosis, and repair of complex equipment and systems. You will work closely with customers to understand their needs and provide solutions to ensure their systems are operating at optimal...

  • Customer Support Specialist

    3 weeks ago

    Shanghai, Shanghai, China Brooks Automation Full time

    Detailed Job DescriptionAs a Customer Support Specialist at Brooks Automation, you will be responsible for delivering exceptional customer support through on-site installations, diagnoses, troubleshooting, service, and repair of complex equipment and systems.Key Responsibilities:Provide highly visible customer support through on-site installation and...

  • Retail Sales Associate

    3 days ago

    Shanghai, Shanghai, China Vuori, Inc Full time

    Job OverviewVuori, Inc is seeking a skilled Retail Sales Associate to join our team. This role plays a vital part in creating an unforgettable customer experience.

  • Customer Support Specialist

    3 weeks ago

    Shanghai, Shanghai, China Corning Full time

    Job SummaryThe Customer Service Representative will play a key role in supporting the Display Technologies segment at Corning. This position will be responsible for managing the "order-to-cash" process, providing customer engagement, and developing deep customer relationships. The ideal candidate will have a strong understanding of the LCD/OLED display...

  • Customer Experience Associate

    3 weeks ago

    Shanghai, Shanghai, China Converge (Shanghai) International Trading Co. Ltd Full time

    About the Role:This is a customer-focused position that requires strong communication and problem-solving skills.Key Responsibilities:Customer Interaction: Respond to customer inquiries via various channels in a timely and professional manner, ensuring customer satisfaction.Sales and Support: Handle day-to-day sales activities, sales support, and customer...

  • Customer Support Solutions Expert

    4 days ago

    Shanghai, Shanghai, China Brooks Automation Full time

    About the RoleAs a Customer Support Solutions Expert at Brooks Automation, you will provide exceptional support to our clients, ensuring their satisfaction and loyalty. This role involves on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems. You will also be responsible for checking out and approving the...

  • Customer Support Solutions Expert

    4 days ago

    Shanghai, Shanghai, China Barco Full time

    Barco is an international leader in developing innovative technologies that make everyday life better. Our focus spans three core markets: Enterprise, Healthcare, and Entertainment.We are looking for a highly skilled Customer Service Engineer to reinforce our team at our Milan office. As a key member of our team, you will play a crucial role in ensuring...

  • APAC IT Support Specialist

    4 days ago

    Shanghai, Shanghai, China abercrombie-fitch-co. Full time

    Job Description:Abercrombie & Fitch Co. is seeking an APAC IT Support Specialist to join our team in a crucial role that will play a pivotal part in daily IT support from our stores and office.This position requires working closely with different IT teams both domestically and with HO IT team, necessitating fluency in both English and Chinese for effective...