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Post-Sales Consultant

2 months ago

Shanghai, Shanghai, China ZEISS Group Full time
Role Overview

The After Sales Specialist plays a crucial role in driving the success of our organization by ensuring customer satisfaction and loyalty. This position is integral to achieving our annual revenue and profit objectives through effective implementation of branding and promotional strategies.

Key Responsibilities
  • Customer Engagement: Develop and nurture relationships with assigned customer accounts, addressing their needs, inquiries, and concerns. Ensure a high level of customer satisfaction and retention.
  • Sales Activities: Proactively reach out to customers and prospects to promote our standard products, services, and solutions within a specified region or industry. Focus on meeting personal sales goals and fostering new business opportunities.
  • Market Analysis: Stay informed about market trends and dynamics, adapting sales strategies accordingly to maintain a competitive edge.
  • Feedback Management: Record and manage direct customer feedback to enhance service delivery and product offerings.
Qualifications
  • A bachelor's degree in a relevant field is required.
  • 1-2 years of professional experience in a sales or customer service role.
  • Experience in sales or familiarity with microscope technology is preferred.
  • Strong self-motivation, results-oriented mindset, and ability to thrive under pressure.
  • Excellent sales skills coupled with strong business acumen.
  • Effective communication and teamwork abilities.
  • Proficiency in English and Chinese, both spoken and written.
  • Familiarity with OFFICE software and CRM systems is essential.

Your ZEISS Recruiting Team:
Fan Wang, Xiaojun Yang