Customer Success Account Director
2 weeks ago
At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Customer Success Account Director, you'll play a pivotal role in shaping the customer journey, ensuring that every interaction delivers value and reinforces our position as a leader in customer success.
Responsibilities:- Directly manage CSAM IC members as a first-line manager who supports the most critical, challenging, and business-impactful accounts.
- Create clarity for CSAM team members with both tangible goals and actionable activities.
- Provide regular on-job coaching to CSAM team members via in-depth personal presence and deep involvement in challenging scenarios.
- Foster a culture of customer-centricity throughout the CSAM team's internal and external engagement.
- Manage and coach CSAM managers on both operational activities and career development initiatives.
- Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 8+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience.
- OR Master's Degree in Engineering, Information Technology, Business, or related field AND 6+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience.
- OR equivalent experience.
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
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Customer Success Account Director
4 weeks ago
Beijing, Beijing, China Microsoft Full timeJob Title: Customer Success Account DirectorAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Customer Success Account Director, you'll play a pivotal role in shaping the customer journey, ensuring that every interaction delivers value and reinforces our position as a leader in customer...
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Customer Success Account Director
1 month ago
Beijing, Beijing, China Microsoft Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Success Account Director to join our team at Microsoft. As a key member of our Customer Success organization, you will be responsible for driving growth and fostering long-term partnerships with our most critical and impactful customers.About the RoleIn this role, you will directly manage a...
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Associate Director, Customer Success
3 days ago
Beijing, Beijing, China NielsenIQ Full timeJob Title: Associate Director, Customer SuccessAbout the Role:We are seeking an experienced Associate Director, Customer Success to join our team at NielsenIQ. As a key member of our customer success team, you will be responsible for delivering exceptional client service and ensuring maximum client satisfaction.Key Responsibilities:Develop and execute client...
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Customer Success Director
1 month ago
Beijing, Beijing, China verticurl Full timeCustomer and Partner Success1) Leadership & Relationship Management: As a seasoned leader, you will manage and nurture client relationships, developing data-driven success plans tailored to each client's critical success factors.2) Prospect Management: Identify and cultivate new prospects, guiding them from the lead stage through to deal closure....
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Customer Success Manager
1 week ago
Beijing, Beijing, China Clarivate Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Clarivate. As a key member of our Customer Success Academia & Government APAC team, you will be responsible for driving customer value realization, growth, and renewals.Key ResponsibilitiesEmpower customers to achieve their business outcomes by implementing success...
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Customer Success Executive
1 month ago
Beijing, Beijing, China Thermo Fisher Scientific Full timeLocation: Guangzhou/CAD Join our dynamic team at Thermo Fisher Scientific Inc. as an Account Manager and contribute to our mission in the [specific division]. We are seeking a highly motivated individual to oversee customer accounts and deliver outstanding service to achieve and surpass sales objectives. Discover Your Impact: As an Account Manager, you will...
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Customer Success Professional
5 days ago
Beijing, Beijing, China AppsFlyer Full timeUnlock Your Potential as a Customer Success Manager at AppsFlyerAre you a customer success expert looking to take your career to the next level? Do you have a passion for mobile analytics and a deep understanding of the gaming industry? We're seeking a highly skilled Customer Success Manager to join our team at AppsFlyer.Key Responsibilities:Develop in-depth...
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Customer Success Manager
2 days ago
Beijing, Beijing, China AppsFlyer Full timeUnlock Customer Success with AppsFlyerAs a Customer Success Manager at AppsFlyer, you will be the go-to expert for our customers, helping them get the most out of our product. Your mission will be to build strong relationships, identify and solve complex problems, and provide top-notch support and service.Key Responsibilities:Develop in-depth knowledge of...
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Customer Success Professional
3 weeks ago
Beijing, Beijing, China AppsFlyer Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at AppsFlyer. As a key member of our customer-facing team, you will be responsible for delivering exceptional support and service to our customers, ensuring their success with our products and services.Key ResponsibilitiesDevelop in-depth knowledge of AppsFlyer's product...
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Customer Success Professional
2 weeks ago
Beijing, Beijing, China AppsFlyer Full timeUnlock Your Potential as a Customer Success Manager at AppsFlyerAre you a customer success expert looking to take your career to the next level? Do you have a passion for mobile analytics and a deep understanding of the gaming industry? We're seeking a highly skilled Customer Success Manager to join our team at AppsFlyer.What You'll Do:Develop in-depth...
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Customer Success Manager
2 weeks ago
Beijing, Beijing, China goFLUENT Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at goFLUENT. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, driving customer satisfaction and loyalty, and identifying opportunities for growth and expansion.Key...
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Customer Success Manager
1 week ago
Beijing, Beijing, China goFLUENT Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at goFLUENT. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, driving customer satisfaction and loyalty, and identifying opportunities for growth and expansion.Key...
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Customer Success Partner Advisor
7 days ago
Beijing, Beijing, China SAP Full timeUnlock Your Potential with SAPAt SAP, we're on a mission to help the world run better. As a Customer Success Partner Advisor, you'll play a critical role in driving business growth and customer satisfaction. Our team is passionate about delivering exceptional results and making a meaningful impact.Key Responsibilities:Develop and execute account growth...
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Customer Success Partner Advisor
4 weeks ago
Beijing, Beijing, China SAP Full timeUnlock Your Potential with SAPAt SAP, we're passionate about empowering our customers to achieve success. As a key member of our team, you'll play a vital role in helping our clients maximize the value of our solutions.Key Responsibilities:Develop and maintain strong relationships with our enterprise customersDrive revenue growth and retention through...
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Enterprise Account Success Lead
1 month ago
Beijing, Beijing, China Microsoft Full timeOverview At Microsoft, we are dedicated to creating an exceptional customer experience through our Customer Experience & Success (CE&S) organization, which encompasses over 18,000 employees globally. Join us in our mission to provide not only industry-leading products and services but also a uniquely connected customer journey. The Global Customer...
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Customer Success Partner Advisor
3 weeks ago
Beijing, Beijing, China SAP Full timeUnlock Your Potential with SAPAt SAP, we're passionate about empowering individuals to bring out their best. As a Customer Success Partner Advisor, you'll play a pivotal role in helping our clients achieve success with SAP Concur.Key Responsibilities:Develop high-trust relationships with clients, driving revenue growth, retention, and relationship...
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Client Success Account Executive
1 month ago
Beijing, Beijing, China Microsoft Full timeOverview At Microsoft, our Customer Experience & Success (CE&S) organization, comprising over 18,000 dedicated professionals globally, is at the forefront of shaping the customer journey. Join us in our mission to ensure that customers choose us not only for our leading-edge products and services but also for the exceptional and interconnected customer...
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Technical Customer Success Manager APAC
3 weeks ago
Beijing, Beijing, China GeoEdge Full timeCustomer Success Manager - APACGeoEdge is seeking a highly motivated and experienced Customer Success Manager to join our dynamic team in China. As a key member of our APAC team, you will be responsible for overseeing all Account Management initiatives in the region, including China, Korea, Southeast Asia, and Australia.Key Responsibilities:Serve as a...
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Technical Customer Success Manager APAC
1 week ago
Beijing, Beijing, China GeoEdge Full timeAbout GeoEdgeGeoEdge is a leading cybersecurity company that specializes in protecting online users from bad ads. Our team is passionate about creating a safe and clean browsing experience, and we're looking for a highly motivated and experienced Customer Success Manager to join our dynamic team in China.Job SummaryWe're seeking a Customer Success Manager to...
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Technical Customer Success Manager APAC
3 weeks ago
Beijing, Beijing, China GeoEdge Full timeAbout GeoEdgeGeoEdge is a leading cybersecurity company that specializes in protecting ad platforms, app developers, website owners, and users from bad ads. Our cutting-edge technology eliminates bad ads in real-time, ensuring a safe and clean browsing experience.Job DescriptionWe are seeking a highly motivated and experienced Customer Success Manager to...