Customer Success Account Director

2 weeks ago


Beijing, Beijing, China Microsoft Full time
Job Title: Customer Success Account Director

At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Customer Success Account Director, you'll play a pivotal role in shaping the customer journey, ensuring that every interaction delivers value and reinforces our position as a leader in customer success.

Responsibilities:
  • Directly manage CSAM IC members as a first-line manager who supports the most critical, challenging, and business-impactful accounts.
  • Create clarity for CSAM team members with both tangible goals and actionable activities.
  • Provide regular on-job coaching to CSAM team members via in-depth personal presence and deep involvement in challenging scenarios.
  • Foster a culture of customer-centricity throughout the CSAM team's internal and external engagement.
  • Manage and coach CSAM managers on both operational activities and career development initiatives.
Key Qualifications:
  • Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 8+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience.
  • OR Master's Degree in Engineering, Information Technology, Business, or related field AND 6+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience.
  • OR equivalent experience.
What We Offer:
  • Industry-leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect


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