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Associate Director, Customer Success

2 months ago

Beijing, Beijing, China NielsenIQ Full time

Job Title: Associate Director, Customer Success

About the Role:

We are seeking an experienced Associate Director, Customer Success to join our team at NielsenIQ. As a key member of our customer success team, you will be responsible for delivering exceptional client service and ensuring maximum client satisfaction.

Key Responsibilities:

  • Develop and execute client engagement strategies to drive business growth and client satisfaction
  • Lead cross-functional teams to deliver high-quality client solutions and services
  • Collaborate with clients to understand their business needs and develop tailored solutions
  • Monitor and analyze client performance data to identify areas for improvement
  • Develop and maintain strong relationships with clients to ensure long-term success

Requirements:

  • 10+ years of experience in customer success, account management, or a related field
  • Proven track record of delivering exceptional client service and driving business growth
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze complex data and develop actionable insights

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A global company with a diverse and inclusive culture

About NielsenIQ:

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of our clients, communities, and markets within our own workforce.