Global Customer Service Representative
1 month ago
The Global Customer Service Representative plays a vital role in providing exceptional customer service to clients worldwide.
Key Responsibilities:- Respond to customer inquiries via telephone and mail communications, working closely with the Customer Service team to resolve issues efficiently.
- Identify cross-selling opportunities and provide resolution to client inquiries while promoting additional services.
- Collaborate with office staff to process client credit applications and transactions, ensuring timely and accurate execution.
- Analyze disbursement reports and assist providers with account reconciliation to maintain financial accuracy.
- Process test transactions for initial setup and applications for prospective providers, as well as retrieve, update, and store provider data in all relevant systems.
- Update information for change of address and bank info changes, and perform department assistance functions as assigned by management.
- Assist in reviewing all setups and Merchant Non-Monetary transactions, create new merchant setups in Sales Assist, VeriFone, and Web, and provide merchant specialty reporting.
- 2-4 years of relevant experience in customer-facing roles.
- Experience within customer service, call center, or retail environments is preferred.
- Ability to build relationships with internal and external customers.
- Competitive salary estimated at around 80,000 - 100,000 RMB per annum, depending on location and experience.
- A comprehensive benefits package, including health insurance and retirement plans.
About Us: Citigroup Services and Technology (China) Limited is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from diverse backgrounds and encourage them to apply.
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