Global Customer Service Representative

1 month ago


Yangpu Qu, China 08429 Citigroup Services and Technology (China) Limited Full time
Job Description

The Global Customer Service Representative plays a vital role in providing exceptional customer service to clients worldwide.

Key Responsibilities:
  • Respond to customer inquiries via telephone and mail communications, working closely with the Customer Service team to resolve issues efficiently.
  • Identify cross-selling opportunities and provide resolution to client inquiries while promoting additional services.
  • Collaborate with office staff to process client credit applications and transactions, ensuring timely and accurate execution.
  • Analyze disbursement reports and assist providers with account reconciliation to maintain financial accuracy.
  • Process test transactions for initial setup and applications for prospective providers, as well as retrieve, update, and store provider data in all relevant systems.
  • Update information for change of address and bank info changes, and perform department assistance functions as assigned by management.
  • Assist in reviewing all setups and Merchant Non-Monetary transactions, create new merchant setups in Sales Assist, VeriFone, and Web, and provide merchant specialty reporting.
Requirements:
  • 2-4 years of relevant experience in customer-facing roles.
  • Experience within customer service, call center, or retail environments is preferred.
  • Ability to build relationships with internal and external customers.
Benefits:
  • Competitive salary estimated at around 80,000 - 100,000 RMB per annum, depending on location and experience.
  • A comprehensive benefits package, including health insurance and retirement plans.

About Us: Citigroup Services and Technology (China) Limited is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from diverse backgrounds and encourage them to apply.



  • Yangpu Qu, China 08429 Citigroup Services and Technology (China) Limited Full time

    Are you looking for a challenging entry-level position in customer service where you can develop your skills and grow your career? We are seeking a motivated and results-driven Service Representative to join our team at Citigroup Services and Technology (China) Limited.Job Overview:The Service Representative will be responsible for assisting with customer...


  • Yangpu Qu, China 08429 Citigroup Services and Technology (China) Limited Full time

    Job Summary:The Service and Sales Specialist is an entry-level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross-sell opportunities.Key...


  • Yangpu Qu, China 08429 Citigroup Services and Technology (China) Limited Full time

    As a key member of our Customer Service team, you will play a vital role in delivering exceptional client experiences and resolving complex service inquiries.About the RoleThis is an exciting opportunity to join our growing team of professionals who are passionate about providing outstanding customer service. In this role, you will be responsible for...

  • Service Representative

    7 months ago


    Yangpu Qu, China 08429 Citigroup Services and Technology (China) Limited Full time

    The Service Rep 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.. Responsibilities: Assist with evaluating and resolving service...


  • Pu Dong Xin Qu, China Otis College of Art and Design Full time

    About OtisAs the world's leading elevator and escalator manufacturing, installation, and service company, we move 1.8 billion people every day and maintain approximately 2.2 million customer units worldwide.Our PeopleWe are a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance...


  • Haidian Qu, China airbus Full time

    Job Description: Responsibilities: Perform ‘Greet and Meet’ activities (attendance of flight transits) at Entry Into Service (EIS) of a new A/C type within a customer. Transfer technical know-how to Line Maintenance.Assist the airline with technical inquiries by identifying, analyzing, and proposing solutions to problems or asking for specific support...


  • Yangpu Qu, China 08429 Citigroup Services and Technology (China) Limited Full time

    The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities. Responsibilities: Provide...

  • Service Sales

    7 months ago


    Haidian Qu, China airbus Full time

    Job Description: Accountabilities:The Commercial Director Services (CDS) is dedicated to one or several Service Lines (among FHS, Airframe Services, Training Services, Digital Solutions)  and allocated to a specific region. The CDS is accountable for contributing and implementing the Global Account Strategies for her/his Service Line(s), advocating the...


  • Yangpu District, China Continental Full time

    Job OverviewWe are seeking a highly skilled Cybersecurity Specialist to join our team at Continental, where you will play a critical role in protecting our systems and applications from cyber threats.About the RoleYou will support and consult internal customers and project teams on information security topics for all internal applications and systems,...


  • Chaoyang Qu, China BSI Full time

    Great that you're thinking about a career with BSI! Role Title: Global Quality & Accreditation: Technical and Regulatory Reviewer Reporting: Global Quality & Accreditation: Technical Manager Location: UK/EU/APAC - Homebased The role is to provide medical device quality management system ownership to medical device and QMS audit teams globally.  ...


  • Yangpu District, China Continental Full time

    About the RoleAs a Global Tire Development Project Manager at Continental, you will be responsible for managing tire development projects for customers. This involves acting as a technical liaison between OE customers and our tire development team.About the ResponsibilitiesKey responsibilities include planning, organizing, supporting, and attending joint...


  • Pu Dong Xin Qu, China SHG Labcorp Pharmaceutical Research and Development (Shanghai) Co., Ltd. Full time

    Company Overview: At Labcorp, we believe in the power of science to change lives. We are more than 60,000 people across 100 countries who are harnessing science for human good. Our work combines unparalleled diagnostic laboratories, drug development capabilities and commercial innovations. Together, we fuel scientific breakthroughs and deliver more...


  • Huang Pu Qu, China Nordson Corporation Full time

    Take full responsibility for Sales on PKG Accounts in Wenzhou to meet sales target. Essential Job Duties and Responsibilities OEM Sales of PKG equipment in Wenzhou; Be responsible for final result of sales, including sales revenue, A/R, customer satisfaction etc. Draft the strategy for key account sales and service. Develop and strength the...


  • Haidian Qu, China airbus Full time

    About the RoleWe are seeking a highly skilled and experienced Digital Solution Management professional to join our team at Airbus. As a key member of our Digital Solutions Deployment & Support department, you will be responsible for the global coordination of all partners delivering the Skywise Core & Skywise Premium Services.This exciting opportunity offers...


  • Changning Qu, China Kuehne+Nagel Full time

    You will be part of our customer-centric team at Kuehne+Nagel, where you will leverage your expertise to deliver exceptional customer experiences.As a key member of the Customer Care Team, your primary focus will be on providing top-notch support to our customers. Your strong knowledge of forwarding and market trends will enable you to provide front-line...


  • Huang Pu Qu, China 1215 GlaxoSmithKline (China) Investment Co Ltd Full time

    Primary Purpose of Job (Job Summary) 主要工作目标(岗位简介) The China Customer Operation excellence is being set up with the objective to provide centralized administration required for HCP / EE engagement in China, supporting the delivery of external engagement program. The Customer Operation Excellence lead has responsibility for...


  • Haidian Qu, China airbus Full time

    Job Overview:A career-defining opportunity has arisen for a highly motivated and results-driven Customer Support Specialist to join our team in the aviation industry.About the Role:We are seeking an exceptional individual with strong technical knowledge, excellent communication skills, and a passion for delivering outstanding customer service. As a Customer...


  • Changning Qu, China Kuehne+Nagel Full time

    JOB DESCRIPTION You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence. Your Role Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions...


  • He Xi Qu, China Otis College of Art and Design Full time

    Role OverviewWe are seeking a skilled Service Sales Specialist to join our team at Otis, a global leader in elevator and escalator manufacturing, installation, and service.The successful candidate will be responsible for achieving sales growth through creating and managing customer relationships, situational problem-solving, and comprehensive account...


  • Changning Qu, China Kuehne+Nagel Full time

    JOB DESCRIPTION You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your role You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers...