Customer Service Representative

4 days ago


Yangpu Qu, China 08429 Citigroup Services and Technology (China) Limited Full time

Are you looking for a challenging entry-level position in customer service where you can develop your skills and grow your career? We are seeking a motivated and results-driven Service Representative to join our team at Citigroup Services and Technology (China) Limited.

Job Overview:

The Service Representative will be responsible for assisting with customer service inquiries, resolving issues, and providing solutions based on client needs. This is an exciting opportunity to work in a fast-paced environment, develop your communication skills, and make a positive impact on our clients.

Responsibilities:

  • Assist with evaluating and resolving service inquiries from clients across different platforms
  • Effectively use various computer systems to complete assigned tasks and address account inquiries
  • Develop and maintain working knowledge specific groups of Citi products and services
  • Analyze and identify potential risks and identify solutions that meet client needs
  • Complete assigned tasks in an accurate and efficient manner
  • Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 2-4 years' work experience in a related role
  • Proficient in Microsoft Office and Windows Operating Systems
  • Demonstrated experience solving customer service inquiries
  • Effective verbal and written communication skills
  • Ability to work in a fast pace environment
  • Excellent technical and data entry skills, including the utilization of a 10-key touchpad
  • Proven ability to navigate multiple systems and customer service platforms concurrently

Education:

  • High School diploma or equivalent

We offer a competitive salary package, including a base salary of $40,000 per year, plus opportunities for bonuses and career advancement. If you are a motivated and results-driven individual who is looking for a challenging entry-level position in customer service, we encourage you to apply.



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