After Sales Service Manager
1 day ago
At Hermès, we are seeking a highly skilled After Sales Service Executive to join our team. As a key member of our customer service department, you will be responsible for ensuring the smooth operation of our repair center in China, managing inventory, and providing exceptional customer service.
Key Responsibilities:- Manage and execute repair center operations in China, ensuring timely and efficient handling of repair goods.
- Identify and address quality issues, implementing improvements to product and repair quality.
- Handle escalated customer service issues, resolving complaints and ensuring customer satisfaction.
- Coordinate inventory management, ensuring adequate spare parts stock.
- Collaborate with the team to develop customer service training programs, enhancing customer handling skills and systemic customer service.
- Support line managers in new project development, driving growth in China's after-sales service.
- At least 3 years of experience in customer service departments, preferably in the retail luxury field.
- Strong communication and problem-solving skills, with the ability to multitask and cooperate with other departments.
- Good organizational skills, logical thinking, and a strong sense of service.
- Excellent oral and written English skills, with a university graduate degree.
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After-Sales Service Coordinator
3 weeks ago
Shanghai, Shanghai, China Hermès Full timeJob Responsibilities:1. Oversee the management and operation of the repair facility in China, ensuring efficient handling of various product categories and managing the increasing volume of repair items within established timelines.2. Identify quality concerns and drive continuous enhancements in product and repair quality.3. Address escalated customer...
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After Sales Specialist
6 days ago
Shanghai, Shanghai, China Arrow Electronics, Inc. Full timeAbout the RoleAs an After Sales Specialist at Arrow Electronics, Inc., you will be responsible for managing after sales service for defined customers and resolving quality issues according to agreed service levels and defined business processes. This role requires strong problem-solving skills, a high level of ownership and accountability, and excellent...
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Digital Product Owner
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Service Sales Manager
3 weeks ago
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Customer Service Specialist
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Senior Forecast Analyst
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Strategic Market Analyst
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Shanghai, Shanghai, China Sales Management Full timePosition Overview Role Summary: We are looking for a seasoned Forecast Analyst to become a vital part of our dynamic Sales Management team. The ideal candidate will possess extensive experience as an Analyst within a global public organization, ideally within the automotive sector. In this capacity, you will concentrate on enhancing production...
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Service Engineer, OPH
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Rail Service Technician
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Shanghai, Shanghai, China Voith Group Full timeAbout the Voith GroupThe Voith Group is a global technology company with a broad portfolio of systems, products, services, and digital applications. As a leading provider of innovative solutions, we set standards in the markets of energy, paper, raw materials, and transport & automotive.We are a family-owned company with a rich history dating back to 1867....
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Market Analysis Specialist
3 weeks ago
Shanghai, Shanghai, China Sales Management Full timePosition Overview Role Summary: We are in search of a skilled Forecast Analyst to become a vital part of our dynamic Sales Management team. The ideal candidate will possess extensive experience as an Analyst within a global public organization, ideally within the automotive sector. In this capacity, your primary focus will be on enhancing production...
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Senior Sales Manager
3 weeks ago
Shanghai, Shanghai, China Thermo Fisher Scientific Full timeJob SummaryWe are seeking a highly experienced Senior Sales Manager to lead our Service Sales team in the CAD Service division. As a key member of our sales leadership team, you will be responsible for driving revenue growth, building strong relationships with customers, and developing and executing sales strategies to achieve business objectives.Key...
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Process Rail Service Technician
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Rail Service Technician
7 days ago
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Service Sales Director
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Sales Account Manager
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Shanghai, Shanghai, China Waters Corporation Full timeKey ResponsibilitiesWe are seeking a highly motivated Sales Account Manager to join our team at Waters Corporation. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our customer base in the assigned territory.Key Performance IndicatorsMeet or exceed annual and quarterly revenue targetsDevelop and maintain...
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Head of IT Services Management
7 days ago
Shanghai, Shanghai, China NYU Shanghai Full timeJob Title: Head of IT Services ManagementJob Summary:The Head of IT Services Management is a critical role at NYU Shanghai, responsible for developing and aligning service management processes with both domestic requirements and the NYU global network. This position requires strong English proficiency and an understanding of Chinese culture, expertise in...
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Post-Sales Consultant
3 weeks ago
Shanghai, Shanghai, China ZEISS Group Full timeRole OverviewThe After Sales Specialist plays a crucial role in driving the success of our organization by ensuring customer satisfaction and loyalty. This position is integral to achieving our annual revenue and profit objectives through effective implementation of branding and promotional strategies.Key ResponsibilitiesCustomer Engagement: Develop and...
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Customer Service Operations Executive
3 weeks ago
Shanghai, Shanghai, China Hermès Full timeJob Responsibilities:1. Oversee the management and operation of the repair facility in China, ensuring efficient handling of various product categories and maintaining timely processing of repair items.2. Identify quality concerns and implement strategies for ongoing enhancement of product and repair standards.3. Address escalated customer service challenges...
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Service Product Management Specialist
3 weeks ago
Shanghai, Shanghai, China Bosch Full timeJob OverviewAs a Service Product Management Specialist at Bosch, you will play a crucial role in defining the company's training service local strategy and creating a comprehensive product portfolio. Your primary responsibilities will include:Key ResponsibilitiesDeveloping new product ideas and roadmaps to drive innovation and trend scoutingCreating business...
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Service Sales Engineer
3 weeks ago
Shanghai, Shanghai, China ASSA ABLOY Full timeJob Responsibilities:Develop and maintain relationships with existing clients in the region, ensuring consistent growth of their service business.Identify and pursue new service business opportunities with clients in the region, including maintenance, upgrades, and repair services.Build strong communication skills to effectively plan and execute client...