Paid Service Account Manager, CN Amazon Business, Paid Team, Amazon Business

6 months ago

Shenzhen, China Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch] Full time
Paid Services Account Manager
We are looking for a results-driven individual to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Paid Services Account Manager will have experience in building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

Roles & Responsibilities:
Planning/Analysis:
- Conduct deep dive analysis on Seller business performance, define the opportunities and create actionable plans to achieve seller development goals (Input/Output) within the portfolio of accounts;
- Collect and feedback the Voice of the Seller as to input into product development and process optimization to continuously improve efficiency;
- Analyze category trends and summarize account management best practices and SOPs into the business development framework.

Leadership:
- Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.
- Manage all aspects of the client relationship for highest standard of seller experience.

BASIC QUALIFICATIONS

- 3+ years of sales or account management experience
- Bachelor's degree
- Strategic thinking and analytical skills to solve problems
- Ability to prioritize work in a complex, fast-paced environment
- Data-driven, results focused and strong business sense

PREFERRED QUALIFICATIONS

- Ideally experience of working within e-commerce/B2B/Tech firms
- Strong oral and written communication skills in Mandarin and English
- Experience of Consulting, MRO industry, or market research preferred

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