Inside Sales Representative

7 months ago

Shanghai, China CSA Group Full time

Statut d'emploi:

Regular

Type d'heures:

Full time

Nous avons besoin de vous pour former une équipe de calibre mondial
Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme d’ingénierie sur les ponts ferroviaires. Aujourd’hui, près de 100 ans plus tard, le Groupe CSA compte plus de 3 500 normes, codes et produits connexes.

Le Groupe CSA, dont le siège social se trouve au Canada, est présent à l’échelle mondiale : il possède plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord. Il propose des services de mise à l’essai, d’inspection et de certification d’une vaste gamme de produits — des articles de maison aux technologies de pointe — pour veiller à ce qu’ils répondent à des exigences strictes en matière de sécurité, de performance et d’impact sur l’environnement.

Nos employés sont fiers que leur travail ait une incidence positive sur la vie des gens. Nous avons besoin de personnes comme vous pour poursuivre notre mission en ce sens.

Résumé du travail:

If you are the type of person who enjoys building relationships, contributing to growing the business, learning the newest technologies and market trends in a diverse industry, this position may be for you

This position reports to the Business Manager of Field Evaluation services and interfaces with the local Commercial Account Managers, Product Group Managers, Operation Managers, Certifiers, Client Services staff, and Field Services.

This role will support and promote the continued growth of new business for CSA Group Field Evaluation services. The Inside Sales Representative will serve as an internal sales and customer contact for initial inquiries, project quotes and services. They will support the development of new accounts and the development of new opportunities within established accounts through customer service excellence. Person will act as project liaison for international work.

Responsibilities:

Manages the sales process by promptly responding to all inquiries as necessary to present information.

Supports the sales process, providing CSA Group information to prospective contacts/leads and referral customers. Determines client needs and expectations; relay necessary information to operations to maintain customer satisfaction.

Prepares cost proposals of services for clients, using applicable questionnaires & worksheets. Sends proposals to clients & conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up.

Assists as needed with the operations group in opening an application file and completing documentation necessary for accepted proposals.

Maintains accurate & complete client files, including the input of new/existing client information into the shared sales database. Establishes and maintains a list of preferred contacts based on reputation, influence and personal judgment.

Works in conjunction with the Marketing team to provide administrative and coordination support for trade shows including pre-work, scheduling, mailings, marketing materials, and customer contacts.

Works in conjunction with the Marketing team to coordinate and execute broad based and targeted mailings to prospective clients for lead generation. Researches mailing lists for target audiences.

Gathers competitive information on clients & prospects including trade shows participation to make recommendations on where CSA Group should be to strategically position ourselves in the marketplace.

Develops sales leads through cold calling, internet research, trade shows leads, trade magazines and other suitable resources.

Provides information and input to assist with the establishment of new opportunities and areas of focus for CSA Group services.

Provides Management support in weekly, monthly and annual sales reports and forecasts.

Performs additional tasks and/or special project work as required

Education and Experience:

Post-secondary education required. Four year degree technical/scientific degree preferred

3-5 years of sales, customer service, or marketing experience

Skills:

Computer proficiency in Word, Excel, PowerPoint and database applications; Sales Force experience a plus.

Excellent English verbal & written communication skills.

Excellent phone and customer service skills.

Detail oriented and able to handle multiple tasks.

Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests.

Customer service focused and team-player.

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