Client Services Director

3 months ago


Beijing, China verticurl Full time

Customer and Partner Success

1) Leadership & Relationship Management: Serve as a seasoned leader, managing and nurturing client relationships. Develop data-driven success plans tailored to each client’s critical success factors.
2) Prospect Management: Identify and cultivate new prospects, guiding them from the lead stage through to deal closure. Continuously monitor existing customers for potential revenue opportunities.
3) Strategic Advisory: Build strong relationships with clients, partners, marketing leaders. Provide data-driven, strategic advice on channel expansion, MarTech optimization, and business growth. 
4) Sales Enablement: Drive and coordinate pitch proposals and contract negotiations. Prepare non-technical proposals and perform sales presentations.
5) Collaboration: Work closely with our delivery hubs to ensure efficient and Profitable delivery.

Project Management
1) Project Oversight: Help oversee project plans with the delivery team, ensuring timely task completion and achievement of project milestones.
2) Customer Engagement: Prepare for customer engagement reviews, providing updates on project status and ensuring quality assurance.
3) Marketing Insights: Lead marketing insights projects by analysing client channel strategy, data, and performance. Effectively communicate findings and recommendations.
4) KPI Identification: Assist clients in identifying the right marketing key performance indicators, highlighting areas for improvement, and influencing strategy.
5) Business Reviews: Prepare quarterly business reviews to share marketing insights and industry best practices.


Support Pre-Sales & Sales

Sales Activities:  Assist in pre-sales and sales activities to drive business growth.
Pitch Proposals:  Drive and coordinate pitch proposals and contract negotiations.
Sales Presentations:  Prepare non-technical proposals and perform sales presentations.
Skills & Qualifications
Experience: Minimum of 8+ years in digital marketing, specializing in customer experience, marketing automation, communications, digital customer data, social channels, and CRM.
Expertise: Deep understanding of data-driven marketing; agency experience is essential with strong knowledge in MAP, CDP, eCommerce, data, and analytics.
Client Growth: Demonstrated growth within B2C clients across industries such as travel & hospitality, finance, retail, and FMCG.
Strategic Planning: Ability to translate strategic business objectives into actionable plans and communicate effectively with clients and internal teams.
Location: This role is based in China.
Language Skills: Proficiency in written and verbal English and Chinese.
Communication: Excellent ability to present complex information clearly an effectively.
Creative & Analytical Thinking: Apply creative and analytical thinking to provide solutions in a dynamic work environment.
Independence & Teamwork: Must be able to work independently and function as a strong team player in a multicultural and multi-agency environment.
Proactivity & Detail Orientation: Proactive, resourceful, detail-oriented, and capable of handling a high volume of work.
Results Orientation: Strong ability to prioritize and meet deadlines.
Positive Attitude: A positive attitude is essential, along with a desire to grow within an emerging organization. Join us to lead customer success, drive strategic initiatives, and contribute to our dynamic and growing team


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