Dir-Sales I

3 weeks ago

Shanghai, China Marriott International Full time

职位概述

领导和管理与销售职能有关的所有日常活动，并专注于建立基于价值的长期客户关系，以实现酒店的销售目标。实现个人预订目标，并就直属下属的预订目标提出建议。

求职者个人资料

教育和经验要求

• 在经认可的大学取得工商管理、营销、酒店和餐厅管理或相关专业的两年制学位；3 年销售与营销或相关专业领域工作经验。

或者

• 工商管理、营销、酒店与餐厅管理或相关专业四年制学士学位；1 年销售与营销或相关专业领域工作经验。

核心工作活动

支持制定和执行销售策略

• 与销售主管合作，确保了解销售策略并为细分市场有效实施该策略。

• 与管理团队合作制定并实施销售计划，为销售总监 (DOS) 所领导的细分市场处理收入、客户和市场问题。

• 协助制定和实施内部和外部促销活动。

最大限度地提高收入

• 提供积极进取的领导力，确保最大的收入潜力（例如，以个人预订目标树立榜样）。

• 为销售团队成员建议预订目标。

管理销售活动

• 监督直属下属的所有日常活动。

• 在业务评估经理缺勤的情况下，批准给予餐饮空间，以实现收入最大化（DOS、团体）。

• 参加与销售团队成员的销售电话沟通，以获取新业务和/或结算业务。

• 执行和支持预订业务的运营方面（例如，生成提案，撰写合同，客户信函）。

分析和汇报销售与财务数据

• 通过使用销售系统分析市场信息，并实施战略以实现酒店的客房和餐饮目标。

• 协助收入管理部完成准确的六个时段预测。

• 评估销售和餐饮客人满意度结果，以确定需要改进的方面。

确保卓越的客户服务

• 表现出宾客接待方面的领导力，体现卓越的客户服务，并为客户关系树立积极的榜样。

• 与客人互动并获得对产品质量和服务水准的反馈。

• 在总结会议前后与客人会面，以获得关于产品质量（如客房、会议设施和设备、餐饮）、服务水平、合同执行和总体满意度方面的反馈。

• 授权员工提供卓越的客户服务。

• 观察员工的服务行为并向个人和/或经理提供反馈。

• 将客人满意度作为部门会议的组成部分，并专注于持续改进。

• 执行和支持公司客户服务标准和酒店品牌标准。

• 参与和实践品牌的日常服务基本原则。

• 通过在客户的计划/活动之前和期间，协助客户并确保其满意度，执行示范性的客户服务以提升客户满意度和忠诚度。

• 通过了解客户的需求，并推荐最能满足其需求并超越其预期的相应特色和服务，同时建立关系和维护对公司的忠诚度，为客户提供服务。

• 了解酒店的主要目标客户和服务预期；通过了解客户的业务、业务问题和顾虑，服务他们并在计划//活动之前和期间提供更好的业务解决方案。

建立成功的关系

• 建立和管理与主要利益相关者（内部和外部）的关系。

• 与酒店外部的销售渠道（如活动预订中心、市场销售、GSO）协作，确保酒店的需求得以实现，且销售工作起到补充作用，而非重复。

• 与人力资源部、工程部和防损部协作，以确保符合当地、州和联邦法规和/或工会要求。

• 参与客户活动、贸易展览和销售任务，以维持、建立或培养与 GSO 经理和客户的主要关系。

管理和开展人力资源活动

• 面试和聘用拥有适当技能的管理层和时薪制员工，以满足业务运营需求。

• 使用员工可用的所有在职培训工具。

万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队，秉承包容、以人为本的文化。我们绝不歧视任何受保护人群，例如残疾和退伍军人，或适用法律规定的任何其他群体。

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