Consumer Right Protection Manager, HSBC Life Insurance

8 months ago

Shanghai, China HSBC Full time

The Consumer Right Protection Manager is responsible for assisting Chief Operation Officer (COO) to establish and maintain an effective governance and framework of consumer right protection for HSBC Life Insurance Company Limited (“INSH”).

We are currently seeking an experienced professional to join our team.

In this role, you will:

•Set up and maintain company-wide Consumer Rights Protection (“CRP”) framework and CRP policies for INSH;

•Link up INSH teams, branches, as well as other HSBC supporting resources to implement CRP regulatory requirements and projects.

•Establish and support company-wide CRP governance platform to continuously monitor the implementation of annual CRP plan and track specific project status.

•Ensure all CRP regulatory and policy requirements are met by identifying owner of, or manage to deliver, specific CRP tasks, including product and service review, CRP annual report preparation and information disclosure, CRP KPI setting and assessment, and etc.

•Be able to quickly learn and grasp the regulatory requirements of CRP and lead entity-wide to establish CRP framework and operational management in a timely manner;

•Drive and implement a consistent and effective control of CRP, with appropriate governance and methods covering both owned and outsourced controls;

•Develop and embed CRP governance and reporting standards, including forum / committee support and coordination, as well as quality delivery of governance inputs;

•Set, communicate and monitor risk appetite in line with regulatory requirements, and prepare and delivery the CRP reporting to relevant parties as required;

•Robust CRP environment and cooperate with both internal and external parties to lead CRP promotion activities as well as to share the well experience to all stakeholders.

Requirements

To be successful in the role, you should meet the following requirements:

•Relevant experience and knowledge of China environment covering regulatory and CRP issues;

•Ability to build relationships by communicating, influencing and negotiating effectively with regulatory and internal stakeholders;

•Capable of distilling complex and varied information into useful, insightful and concise recommendations;

•Excellent command of spoken and written Chinese and fluency of English is necessary;

•Able to co-operate stakeholders and manage different parties to work together under pressure with tight timeline.

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