Complaint Handling Manager 投诉处理经理, HSBC Life Insurance
6 months ago
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We are currently seeking an experienced professional to join our team.
In this role, you will:
-The jobholder is responsible for working with internal stakeholder departments, branches and external regulators and third parties to handle customer complaints related insurance product feature and life operations.
-The jobholder is required to propose solutions and mitigation plans, as well as process optimization plans to continuously improving customer interaction, enhancing customer experiences and thereby reducing the risks of future complaints.
-This role is a specialist and strategically focused role, using research, recommending and driving action to create a positive customer experience and measure it in a way that is consistent across the Group
-Support Company Customer Right Protection department to implement related actions and processes through all Operation and Service Delivery team.
-Prepare reports for different departments, upper management and regulator.
RequirementsTo be successful in the role, you should meet the following requirements:
lUniversity graduate or above preferably major in insurance, legal or communication
l5 years or more of customer service or related experience in life insurance, preferably in JV or foreign companies
with at least 2 years or above at managerial level.
lOrganized and analytical thinking, strong verbal and communication skills, commercial and strategic thinking and highly initiative
lExcellent command of spoken and written Chinese. Basic knowledge of English is necessary.
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Shanghai, Shanghai, China HSBC Full timeHSBC is currently seeking an experienced professional to fill the role of Complaint Handling Manager 投诉处理经理, Life Insurance. As a key member of our team, you will be responsible for working with internal stakeholders, branches, and external regulators to handle customer complaints related to insurance products and life operations. The ideal...
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