Product Manager, HSBC Fintech

6 months ago

Shanghai, China HSBC Full time

At HSBC we not only talk about Digital Transformation, we “walk the talk.” We will be where our customers want us to be: on their phones, on WeChat, through a digitally-enabled mobile sales force. This transformation is happening globally but nowhere faster than in China, as we target to grow and offer services to China customers who increasingly travel, shop, educate and do business globally. This is an exciting opportunity to be part of the team leading that change.

We are looking for passionate, driven individuals to join a dynamic team of digital product managers who “live and breathe” digital and customer journeys. We want people who know how to lead digital transformation—with hands-on experience delivering digital change across industries (whether large corporates or start up companies—in Fintech or any other sectors).

The individual in this role will be responsible forturning our existing retail banking or wealth management products (including investment product and insurance)into digitally led offerings as well as creating new digital propositions that will meet our customers needs. This may imply new products, services, partnerships or ecosystems.

The role holder will need to ensure these features are customer driven, simple, easy to use and differentiate HSBC from competitors (not only other banks but the new breed of digital competitors offering financial products and insurance). The customer journeys should be designed for digital-first experiences and not merely “copying” interactions from other offline channels. As certain products might be manufactured by a 3rd party and sold/serviced through HSBC digital channels, the individual will need to manage hand-off points between different parties accordingly. Likewise, it will be imperative to account for the multi-channel experience and work in collaboration with other impacted areas relationship managers in branches and/or call centers.

The individual will also be expected to bring innovative ideas to the table by closely monitoring other banks, Fintech and customer trends and understanding implications on HSBC’s strategy.

Last but not least, experience with user led design and working in an Agile environment will be critical to deliver a proposition that truly meets our customers’ expectations.

The role will have influence over multi-million dollar digital budgets and be expected to produce returns substantially in excess of group targets.

We are currently seeking an experienced professional to join our team.

In this role, you will:

·Be a member of the China Digital team

·Influence over multi-million $ budgets, have responsibility for deploying investment in the digital channel and realising incremental digital revenue targets

·Have the opportunity to pitch for appropriate investment and ongoing resources, which will vary from small user experience changes to proposed partnerships and acquisitions.

Requirements

To be successful in the role, you should meet the following requirements:

·Experience in delivering digital transformation with tangible outcomes either within financial services industry or other organisations. Candidates with non-Financial Services background will be expected to explain how their experience can benefit the banking industry

·Ideally, past work experience with digital financial companies ( PingAn Direct,Ant Finance, JD Finance, and etc.) or other digital companies (, Google, Apple, Fintech startups, etc.)

·China market experience, preferably includes other Asian or global markets

·Experience with User Led Design, prototyping, working in Agile environment

·Extensive experience with the range of business development activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management

·Experience in a global or regional roles, working effectively to deliver targets in a large, matrix organisation

·Comfortable with technology including ability to translate business and customer needs to IT requirements

·Exposure to projects that touch a range of technical platforms (digital, mainframe, server based etc).

·Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues

·Competent with project planning and reporting

·Demonstrates flexibly when addressing shifting or competing priorities

·Proven ability to build strong relationships across stakeholder groups

·Proven ability to influence large teams with direct leadership authority

·Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes.

·Ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation. Excellent at navigating differences of opinions. Experience in developing and executing customer facing and staff facing communication

·Strong analytical and presentation skills

·Energetic, positive attitude and team player

·A flexible approach to work and working hours. Willingness to travel (within China and internationally)

·Fluent Mandarin Chinese and English (day to day work language is a mix of English and Mandarin)

·Bachelor’s degree or equivalent preferable

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