Service Delivery Manager

4 months ago


Shanghai, China Axiom Technologies Full time

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Role and Responsibilities

Maintain positive relationships with customers. Identify customer needs and oversee service delivery within the business context. Lead the service delivery team, manage conflict, and ensure efficient task execution. Manage finances and budgets related to service delivery. Determine ways to reduce costs without sacrificing customer satisfaction. Assess customer feedback and use creativity to improve services. Remain organized and meet deadlines consistently. Build partnerships and liaise with team leaders to determine service delivery criteria and solutions for potential issues.

Requirements:

Bachelor’s degree in a business-related field. Experience in customer service, leadership, and logistics may be advantageous. Good computer skills and proficiency in business support software. Strong customer service, project management, and quality control skills. Resource planning skills and understanding of Statements of Work (SOW) and Master Service Agreements (MSA). Excellent leadership skills with a focus on customer service. Strong teamwork skills and attention to detail.

Language Proficiency:

Chinese (Mandarin) & English

What next?  

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @



  • Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Service Delivery ManagerAs a Service Delivery Manager at Thermo Fisher Scientific, you will be responsible for leading a team of service engineers and technicians to provide timely and effective service solutions to customers.Key responsibilities include collaborating with cross-functional teams to resolve customer needs, implementing service strategies, and...


  • Shanghai, Shanghai, China Axiom Technologies Full time

    Axiom Technologies is a leading IT services partner that supports medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and solutions to our clients.We are seeking a skilled Service Delivery Manager to join our team. This role will be responsible for coordinating and overseeing the delivery of our services, ensuring that...


  • Shanghai, Shanghai, China Johnson Controls Full time

    About the Role:We are seeking a highly skilled and experienced Service Delivery Manager to join our team at Johnson Controls. As a key member of our service department, you will be responsible for leading and managing our service team, ensuring efficient service delivery and customer satisfaction.Lead and manage the service department, including staffing,...


  • Shanghai, Shanghai, China Shangri-La Full time

    We are seeking a highly skilled and experienced professional to join our team as a Service Delivery Manager.Key Responsibilities:Lead a team of Food and Beverage professionals to deliver exceptional service to our guests.Develop and implement strategies to improve service quality and efficiency.Collaborate with other departments to ensure seamless service...


  • Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Delivery Manager to lead our EPM instruments service delivery team. As a key member of our organization, you will be responsible for managing a team of service engineers and technicians to provide timely and effective service solutions to our customers.Key ResponsibilitiesCollaborate with...


  • Shanghai, Shanghai, China Johnson Controls Full time

    About the RoleWe are seeking an experienced Service Delivery Excellence Manager to join our team at Johnson Controls.Job SummaryThe successful candidate will lead and manage the service department, ensuring efficient service delivery and customer satisfaction. They will build and maintain solid customer relationships, understanding their needs and providing...


  • Shanghai, Shanghai, China Johnson Controls Full time

    Job Title: Sr Service ManagerAbout the RoleWe are seeking a highly skilled and experienced Sr Service Manager to lead our service department and drive customer satisfaction. As a key member of our team, you will be responsible for developing and implementing service strategies to enhance customer experience and meet service objectives.Key...


  • Shanghai, Shanghai, China Axiom Technologies Full time

    Axiom Technologies, a leading global IT services partner, seeks a highly skilled Service Delivery Manager to support medium to large-scale enterprises.This pivotal role will oversee service delivery, ensuring timely and accurate assistance to end-users within the organization's desktop computing environment.Key Responsibilities:Maintain positive...


  • Shanghai, Shanghai, China Maersk Full time

    About the RoleWe are seeking a skilled Area Service Delivery Manager to join our team at Maersk. In this role, you will be responsible for driving the delivery of our CHB service within your area, working closely with commercial and operations teams to drive growth and meet customer expectations.Key ResponsibilitiesIdentify customer needs and pain points...


  • Shanghai, Shanghai, China Orange Business Services Full time

    About the RoleWe are seeking a highly skilled Business IoT Service Delivery Manager to join our team at Orange Business Services.Design and implement solutions to resolve customer problems and improve their experience with our IoT services.Collaborate with technical staff and leadership to develop repeatable methodology for triage/troubleshooting...


  • Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Revenue Growth and Margin Management:Achieve planned revenue growth in assigned accounts/territories while maintaining or exceeding margin goals.Sales Forecasting and Communication:Provide realistic sales forecasts to management and communicate significant changes or developments in a proactive and timely manner.Sales Performance Analysis and Review:Analyze...


  • Shanghai, Shanghai, China NTT DATA Full time

    About the RoleNTT DATA is seeking a highly skilled Digital Services Delivery Executive to join our team. As a key member of our managed services organization, you will be responsible for delivering exceptional client experiences and driving business growth through innovative service delivery models.Key Responsibilities:Lead the development and implementation...


  • Shanghai, Shanghai, China Nova Ltd. Full time

    About Nova Ltd.We are a leading provider of innovative technology solutions, leveraging physics, math, algorithms, software, and hardware expertise to redefine the limits of possible in semiconductors' manufacturing.Our MissionWe empower our customers and partners with crucial decision-making data, extracting unique insights from the nanometric and atomic...


  • Shanghai, China NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...


  • Shanghai, Shanghai, China Bureau Veritas Group Full time

    Position OverviewAs a Program Service Delivery Manager - Hardline, you will be responsible for leading a team to ensure the quality of customer service and managing program performance in the AME/EMEA market.Key ResponsibilitiesManage program performance, including product regulatory and testing requirements in the AME/EMEA market.Track changes in market...

  • Program Manager

    4 weeks ago


    Shanghai, Shanghai, China Bureau Veritas Group Full time

    Position SummaryAs a key member of our team, you will be responsible for leading the delivery of hardline services to our clients. Your primary focus will be on ensuring the quality of our customer service, while also driving business growth and expansion.Duties & ResponsibilitiesManage the performance of our hardline services, including product regulatory...


  • Shanghai, Shanghai, China NYU Shanghai Full time

    About the RoleWe are seeking an IT Service Delivery Expert to join our team at NYU Shanghai. This is a fantastic opportunity to work in a dynamic and innovative environment, contributing to the delivery of high-quality IT services to support the university's academic and administrative functions.Job DescriptionThe IT Service Delivery Expert will play a key...


  • Shanghai, Shanghai, China SAP Full time

    Discover the future of cloud computingSAP, a global leader in enterprise software, is seeking an experienced Cloud Service Delivery Expert to join our team. In this role, you will be responsible for delivering exceptional service to our customers, ensuring their cloud infrastructure runs smoothly and efficiently.With a strong background in SAP Basis and...


  • Shanghai, Shanghai, China Bureau Veritas Group Full time

    Job Description:We are seeking an experienced Program Service Delivery Manager to lead our technical team in delivering high-quality services to our clients. This is a challenging and rewarding role that requires strong leadership and technical skills.About the Role:This position will be responsible for managing the program performance, including product...


  • Shanghai, China Covestro Full time

    Lead direct broker management for safety and compliance assuranceIntegrate broker management for import and export safety and compliance assuranceDevelop systematic management mechanism on direct broker management, e.g. KPI, benchmark, incentive measures, etcSupport and lead implementation from operation view on Customs related new policies, projectsWork...