Senior HR Operations Excellence Manager

4 months ago

Shanghai, China CHANEL Full time

Your role @ CHANEL

Business Context

The business environment for luxury companies is changing rapidly with the rise of digital. Employee profiles are increasingly complex and diverse with multiple generations in a team. With growing of organization size and increasing complexity, it requires HR services to be delivered in new ways. HR organization is transforming, with new technologies deployed, it’s critical to streamline, simply HR processes with consideration of employee experience and engagement.

Future States

HR Services that meet company and individual needs Effective service delivery with personalized experience, to engage and retain talent. Processes that are easily adapted with everchanging business context.

The impact you can create at CHANEL

This position is responsible for HR Operations Delivery excellence in China, including develop and rollout operation governance framework, define control points, dashboard, escalation model; Lead process re-engineering initiatives, define continuous improvement opportunity and design and deployment solutions to elevate efficiency and employee experience.

Job Purpose & Key Responsibilities:

Establish/uplift HR operation governance framework to ensure consistent delivery with high quality, good people experience and full compliance. Drive process re-engineering for people experience, simplification, efficiency, quality control and risk avoidance. Solution design to enable Chanel P&O agenda with leveraging HR digital solution. Monitor performance of internal (and external), design and rollout issue solving and escalation processes. Responsible for proposing industry best practices, improved controls, and using this knowledge to drive continuous improvement initiatives across the HR services pillars. Partner with Workplace Right, People Technology, People & Process team to maintain compliance in line with market legislation and company policy with a strong focus on data privacy and process compliance. Lead needed operations project delivery of change initiatives to agreed timelines and budget, whilst ensuring adherence to appropriate project governance and change management frameworks. Responsible for managing third parties to drive superior outcomes and future-fit operations services for Chanel. Partner with internal stakeholders to define third parties’ SLA and SOP and co-own the management for local vendors.

You are energized by…

Building future-fit HR operations services for Chanel Elevating delivery with consistency, quality & efficiency Upgrading people experience Ensuring full compliance throughout processes Driving solution design and implementation for future operation services delivery

What you can bring to the team…

Project & Change Management – actively planning, coordinate, update and monitor all project and change activities (for the related in-scope projects) against planned timelines. Pro-actively calls out risks, escalates issues and suggests mitigation steps to achieving planned milestones.  Process improvement – lean leadership skillset on opportunity identification, problem solving, performance governance establishment, quality check mechanism set up. Risk and Issue Management – Prevents, anticipates, and identifies issues and risks related to the Ops Services and ops related projects. Conducts root cause analysis and proposes feasible solutions / mitigation steps where necessary. Manages overall issue and risk logs and facilitates required discussions to address these risks/issues. Solution design skillset with strong connection with HR digital tools for enablement. Excellent communication skills with different stakeholders, collaboration with peers, influencing capability with different project team members. Vendor management - Ensure vendors deliver the expected project deliverables upon agreed timelines. Team Management – Lead and mentor team, fostering meaningful growth and providing professional coaching. (Better to have) Bachelor’s degree with major in Human Resources Management, Business Administration, or related discipline. Post graduate qualification of Human Resources / Psychology / Business is an advantage. Fluent in Chinese and English. Minimum 7-10 years with specialized experience in Shared Services organization, preferably in multinational organizations Strong experience leading and implementing process improvements. Familiar with local labor law and regulations Highly analytical, meticulous, organized and results oriented. Strong drive to make things happen. Strong capability to prioritize, manage multiple tasks and meet deadlines. Strong written and verbal communication skills Strong interpersonal skills to engage professionally with different levels of stakeholders for close work partnership locally, regionally. Agile, ability to use discretion and deal effectively with uncertainty, change and ambiguity. Innovative, open-minded, proactive, independent and customer orientated. Strong experience in using common HRIS tools. High learning agility Emotionally grounded and humble

What you will learn / What CHANEL can offer you…

A meaningful career path with continuous learning and development opportunities; Envolving HR operations knowledge/skillset/capabilities; Stretch assignment for career exposure.

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