Customer Service Representative

4 months ago

Shanghai, China Corning Full time

Requisition Number: 63578

 

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 



Corning’s Display Technologies segment manufactures glass substrates for active matrix liquid crystal displays (“LCDs”) that are used primarily in LCD televisions, notebook computers and flat panel desktop monitors.

Day to Day Responsibilities:

  • "Order-to-cash” process design and execution
  • Clearly understand customer and Corning's commercial business process. Precise execution of order-to-cash flow with capability to timely address issue and generate creative ideas with business value.
  • Customer Engagement 
  • The ability to develop deep customer relationship and earn trusts from customers. Understanding their current and emerging needs, and jointly create new collaboration or business opportunities with account manager or application engineer.
  • Data analysis
  • Act as account team's information hub. Summarize sources of intelligence (external and internal) to create valuable data sets and visuals that can be utilized for business performance review and strategy formulation.

 

Education & Experience  
Education

  • Bachelor in international trade, economics, semiconductor, electronics, chemistry, material sciences or glass science, optics, physics.

Experience

  • 5-8 years of working experience in Electronics, Semi-conductor, Display industry is preferred; Work experience in a role requiring extensive quantitative analysis, data interpretation and mechanical or optic experience is required; Account Management experience is desired; B2B technical sales experience or work experience in a global company is plus.


Required Skills                                                
Knowledge

  • Sound knowledge of LCD/OLED display industry or semiconductor industry.
  • Extensive knowledge of international trade and order management. 
  • Experience with Asian, especially the Chinese business culture.

Skills 

  • The ability to communicate clearly and simply across multiple, global audiences and with various communication methods. 
  • Strong oral and written English capability. 
  • Ability to interact effectively with customers, and other industry leaders and represent Corning. 
  • Strong hands-on trouble shooting, problem solving skill.
  • Strong working knowledge of Microsoft Office package. Including (Excel, Word, PowerPoint, and database management) 

 

Desired Skills  

  • The ability to work effectively across a complex organization, and get things done within matrixed reporting structures. The ability to partner externally to open up new opportunities and enable flexibility.

 

Soft Skills                                                

  • Exact communication
  • Logical thinking
  • Presentation & reporting
     

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.

  • Customer Service Representative

    7 months ago

    Shanghai, China Allegro MicroSystems Full time

    The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business. From customer engagement and employee recognition to technology advancement and...

  • Customer Service Representative

    4 months ago

    Shanghai, China Corning Full time

    : "Order-to-cash” process design and execution Clearly understand customer and Corning's commercial business process. Precise execution of order-to-cash flow with capability to timely address issue and generate creative ideas with business value. Customer Engagement  The ability to develop deep customer relationship and earn trusts from customers....

  • Customer Service Representative

    1 month ago

    Shanghai, Shanghai, China Luna Socks Full time

    About Luna SocksLuna Socks is a prominent custom pet socks brand in Europe, offering personalized products featuring customers' beloved pets.We have a strong presence in Europe and expanding into the US, Australia, Japan, and South Korea, specializing in high-quality sock printing.Our Shanghai office focuses on supply chain operations and customer experience...

  • Customer Service Representative

    6 months ago

    Shanghai, China Danfoss Full time

    Job Responsibilities Responsibilities for this position include but are not limited to the following. Inbound calls from customers with various questions and inquiries about Danfoss’s products and services. Partnering with customers in conversation over phone or email to determine what products they need and when. Collaborating with other...

  • Customer Service Representative

    1 month ago

    Shanghai, Shanghai, China iHerb Full time

    Job DescriptionWe are seeking a highly motivated and customer-centric CUSTOMER SERVICE REPRESENTATIVE - ORDER MANAGEMENT SPECIALIST to join our team at iHerb.About the Role:This role is responsible for providing exceptional customer service by resolving customer inquiries, issues, and complaints in a professional and timely manner. You will work closely with...

  • Customer Service Representative

    2 months ago

    Shanghai, Shanghai, China Analog Devices Full time

    Job SummaryWe are seeking a highly skilled Senior Customer Account Specialist to join our team at Analog Devices. The ideal candidate will have a strong background in supply chain management and customer service, with excellent communication and problem-solving skills.Key ResponsibilitiesForecasting and Planning: Collaborate with cross-functional teams to...

  • Customer Service Liaison

    1 month ago

    Shanghai, Shanghai, China Celanese Corporation Full time

    About Celanese CorporationCelanese Corporation is an equal opportunity employer.Compensation and BenefitsWe offer a competitive salary, estimated at $55,000 per year, based on industry standards and location.Job DescriptionWe are seeking a Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent...

  • Customer Service Liaison

    4 weeks ago

    Shanghai, Shanghai, China Celanese Corporation Full time

    OverviewCelanese Corporation is committed to fostering an inclusive work environment. Our team values diversity and promotes equal opportunities for all applicants.Estimated SalaryWe offer a competitive salary range of $45,000 - $65,000 per annum, depending on location and experience.Job DescriptionAs a Customer Service Representative, you will be the...

  • Customer Service Representative

    2 months ago

    Shanghai, Shanghai, China Nilfisk Group Full time

    Equipment Management:Ensure demonstration equipment is properly stored and maintained, and perform routine checks to guarantee optimal performance.Collaborate with sales teams to deliver product demonstrations and showcase features in various scenarios.Workshop Operations:Conduct thorough inspections and repairs of internal and external customer equipment,...

  • HR Service Center Representative

    2 months ago

    Shanghai, Shanghai, China Zebra Full time

    HR Service Center RepresentativeAt Zebra, we're shaping the future of work on the front line by developing new technologies and creating new solutions with partners. As an HR Service Center Representative, you'll be part of a community of changemakers, innovators, and doers who come together to deliver a performance edge to the front line of...

  • Danfoss Customer Service Representative

    1 month ago

    Shanghai, Shanghai, China Danfoss Full time

    Job OverviewDanfoss, a leading manufacturer of innovative products and solutions, is seeking an experienced CUSTOMER SERVICE REPRESENTATIVE to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met with professionalism and dedication.About the RoleThis...

  • Technical Service Representative

    6 months ago

    Shanghai, China Huntsman Full time

    Description : Technical Service Representative Huntsman Polyurethanes division is looking for a TSR. This role will provide in site and on site technical support for rigids business such as Panel, Pipe composite and other applications.  Location: Minhang, Shanghai As the TSR, you will: Work with sales closely for the customers promotion ...

  • Customer Service Ambassador

    1 month ago

    Shanghai, Shanghai, China Corning Full time

    About CorningCorning is a leading global technology company that specializes in materials science and innovation.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, resolving issues efficiently, and...

  • Marine Service Portfolio Sales Representative

    1 month ago

    Shanghai, Shanghai, China Alfa Laval Full time

    Unlock Career Growth as a Marine Service Portfolio Sales RepresentativeWe are seeking an exceptional individual to join our team as a Marine Service Portfolio Sales Representative. In this role, you will be responsible for selling and promoting our HGS Marine Service Portfolio to customers in China's mainland.About the Opportunity:This is an exciting...

  • Senior Customer Service Representative

    5 months ago

    Shanghai, China Thermo Fisher Scientific Full time

    Order-to-Cash operation management includes ensuring the team is following the required process and rule during the daily duty fulfillment, actively co-work with commercial team/customers for backlog/long aging orders review, etc.  Contract handling including T&C review for import business deal Internal/External customer complaint handling...

  • Customer Service Supervisor

    4 weeks ago

    Shanghai, China Ferrero Full time

    Job Location: ​ShanghaiCompany descriptionFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with...

  • Cloud Services Business Development Representative for MNC Automotive

    2 months ago

    Shanghai, Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) - C34 Full time

    About the RoleWe are seeking a highly skilled Cloud Services Business Development Representative to join our team at Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) - C34. This role will be responsible for building strategic relationships with MNC automotive customers and driving revenue growth through the sale of cloud services.Key...

  • Customer Experience Representative

    5 months ago

    Shanghai, China DSM Full time

    Job Title : Customer experience representative City, Country: Minhang, Shanghai, China On Site CL: S12 The elevator pitch of the role By joining our winning customer experience team, you will play a key role in creating a unique experience for our customers. Your entrepreneurship with strong client intimacy will help us to delight consumers...

  • Customer Experience Representative

    2 months ago

    Shanghai, Shanghai, China DSM Full time

    Key Responsibilities:• Ensure an efficient order-to-cash process• Keep customer requirements updated in our system• Build relationships with DSM-Firmenich customers and internal stakeholders• Provide regular reports and information to stakeholders• Monitor performance on agreed KPIs and develop improvement plans when necessary• Manage daily...

  • Customer Service Professional with Global Impact

    1 month ago

    Shanghai, Shanghai, China Victrex Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to a variety of regional customers.Key ResponsibilitiesProvide product information, stock availability, pricing, quotations, and relevant documentation in a timely manner, liaising with...