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Customer Experience Representative

2 months ago

Shanghai, Shanghai, China DSM Full time

Key Responsibilities:

• Ensure an efficient order-to-cash process
• Keep customer requirements updated in our system
• Build relationships with DSM-Firmenich customers and internal stakeholders
• Provide regular reports and information to stakeholders
• Monitor performance on agreed KPIs and develop improvement plans when necessary
• Manage daily escalations and issues
• Open and follow up on customer non-conformities

About the Role:

We are seeking a skilled Customer Experience Representative to join our team at DSM. As a valued member of our company, you will experience a culture that prioritizes sustainability, encourages personal growth, and fosters inclusivity.

Requirements:

• Graduated in Business studies, Supply Chain, or Economics
• 1-3 years' customer care related experience
• Advanced level of English; French and Spanish are a plus
• Absolute customer focus
• Pro-active, positive attitude, responsible, and willing to learn
• Excellent communication skills and team spirit
• Knowledge of MS Office applications; SAP knowledge is a plus