Sr. Account Manager, SEND program, CN Global Selling ESM

7 months ago

Shenzhen, China Amazon (Shanghai) International Trading Co., Ltd. [Hangzhou Branch] Full time
We are looking for a results-driven account manager with sales/account management experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces by introducing Amazon logistic program solutions, e.g. SEND(Seller Export and Delivery) product; meanwhile deliver first-class level of services to customer satisfaction. The Sr. Account Manager for logistic will have experience building relationships with customers, and the ability to deliver results. Provide primary post-sales general and/or product support to third-party sellers. Manage relationships with key accounts and learn from customers to maximize these relationships and improve Amazon products. Responsible for maintaining performance, and working with sellers to adopt logistic product and improve unit commitment. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact Seller's utilization and product feedback. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives. Last but not least, able to lead as good example to influence both internal and external stakeholders to drive business.

Roles & Responsibilities:
- Able to leverage different sales approaches(e.g. cold call, offline visit, mass communication)to recruit sellers to adopt logistic program(e.g. SEND) and ship FBA inbound to Amazon and drive their unit commit of SEND product providing seller a FBA inbound solution and delight our WW end user
- Follow working process, improve productivity and efficiency by Invent and Simplify.
- Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.
- Help generate high quality Seller insight and make influence product team and key stakeholders to make Seller’s lifer easier.
- Help leader identify key business opportunities for the territory and execute toward a growth plan.
- Help provide account management best practices and Help consolidate SOPs into the business development framework.
- Able to design new initiatives to drive business
- Able to influence senior stakeholders from strategic sellers on business decisions to adopt Amazon product
- Able to lead by example to influence team members to overcome obstacles and achieve results

We are open to hiring candidates to work out of one of the following locations:

Shenzhen, 44, CHN

BASIC QUALIFICATIONS

- 5+ years relevant experience
- With a proven track record in mega account management preferably in supply chain or sales/commercial roles
- Strong analytical skills and ability to independently deal with relevant tools (Excel, other internal tools)
- Exceptional interpersonal, communication and presentation skills
- Demonstrated ability to manage multiple projects - work prioritization, planning and task delegation
- Proven track record of taking ownership and driving results. Strong business acumen and strategic thinking abilities
- Is a fast learner
- Can-do attitude

PREFERRED QUALIFICATIONS

- 8+ years relevant experience
- FMCG/consulting/retail relevant experience

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