Commercial Operations Leader, US

Found in: beBee S CN - 1 month ago

Shanghai, China Philips Full time
Job TitleCommercial Operations Leader, US

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But itâs not just what we do, itâs who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customersâ needs. Itâs what inspires us to create meaningful solutions â the kind that make a real difference â when it matters most.

The world and our customersâ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. Thatâs why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

Your role:

Responsible for the fidelity, adherence, maintenance and execution of all Ultrasound commercial operation related processes in the market.

These processes fall broadly within the key pillars of customer satisfaction with sales & operation planning, order fulfillment, commercial policy and pricing, Project Management, sales data analytics and reporting, sales excellence, channel sales support & operation etc.

Ensures key capabilities and people competencies are in place and that reporting is timely, standardized and transparent, enabling best practice sharing and rapid problem solving.

Deliver operational excellence in line with Global and Market AOP target.

  • Sales & Operations Planning (S&OP):
  • Responsible for the functionality and maturity of the S&OP process and the Ultrasound sales forecast on a weekly, monthly and quarterly basis.
  • Works closely with sales management to inspect sales process quality and prioritize opportunities for sales process improvement.
  • Accountable to direct the equitable assignment of sales force quotas, ensures quotas are optimally allocated to all sales channels and evaluates the effectiveness of the territory assignments.
  • Proactively monitor and analyze performance and assist leadership team in developing account plans that will lead to AOP achievement Accountable for adherence to sales / funnel health scorecard on funnel accuracy, OIT predictability, Sales Predictability.

  • Channel sales support and operation
  • Support the commercial & marketing with the creation and execution of business plan with business Partners.
  • Define, implement, and train Partners on relevant indirect sales and services, as well as Philips processes and tools.
  • Monitor and improve process performance with focus on regulatory and end customer satisfaction. participate in the selection, onboarding and evaluation of Sales and Service Partners and create action plan to develop their capabilities.

You are a part of

Philips Commercial Operation and Planning Team to drive Philips Ultrasound business in Greater China Market.

You're the right fit if:

Education and Experience:

  • Bachelorâs Degree and >10 years of professional experience in sales operations management.
  • Experience in other commercial functions (PM, Purchasing, sales, Finance).
  • Customer Focus
  • Strong process mindset demonstrated in process improvement role or management of complex business
  • projects.
  • Strong experience in managing sales operation in complex business environments.
  • Experience in managing communication at all levels in the organization

Competencies (Behaviors, Skills, Knowledge):

  • Acts as a role-model for our Philips behaviors: Customer first, Quality & Integrity always, Team up to Win, Take Ownership to deliver fast, Eager to improve and inspire.
  • Lead Change: Strong change and program/ project management skills and experience, Strong key stakeholder management on senior executive level in markets and businesses
  • Deliver Results, strong results-oriented drive / ability to gain alignment with all stakeholders.
  • Customer focus and quality minded
  • Strategic/conceptual capability with ability to collect and summarize key information into actionable plans.
  • Capable to handle ambiguity and high-pressure levels.
  • Data analytic capability
  • Enterprise mindset.
  • Relentless focus on driving customer satisfaction.

If youâre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But itâs not just what we do, itâs who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customersâ needs. Itâs what inspires us to create meaningful solutions â the kind that make a real difference â when it matters most.

The world and our customersâ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. Thatâs why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

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