Current jobs related to Guest Relations Officer - Shanghai, Shanghai - Marriott International
-
Guest Experience Manager
1 month ago
Shanghai, Shanghai, China Hyatt Corporation Full timeJob SummaryWe are seeking a skilled Guest Experience Manager to join our team at Andaz Xintiandi, Shanghai. As a key member of our Front Office Department, you will be responsible for ensuring consistent guest recognition and loyalty program management.Key ResponsibilitiesDevelop and maintain a relevant and up-to-date guest history database to provide...
-
Guest Experience Manager
3 weeks ago
Shanghai, Shanghai, China Hyatt Corporation Full timeJob SummaryWe are seeking a skilled Guest Experience Manager to join our team at Andaz Xintiandi, Shanghai. As a key member of our Front Office team, you will be responsible for ensuring exceptional guest recognition and loyalty program management.Key ResponsibilitiesDevelop and maintain a relevant and up-to-date guest history database to provide...
-
Guest Experience Manager
2 months ago
Shanghai, Shanghai, China Hyatt Corporation Full timeJob SummaryWe are seeking a highly skilled Guest Experience Manager to join our team at Hyatt Corporation. As a key member of our Front Office Department, you will be responsible for ensuring that our guests receive the highest level of service and have a memorable experience during their stay with us.Key ResponsibilitiesDevelop and implement strategies to...
-
Front Office Manager II
2 weeks ago
Shanghai, Shanghai, China Marriott International Full timeJob SummaryAs a Front Office Manager II at Marriott International, you will be responsible for leading the front office team to deliver exceptional guest experiences. This role involves overseeing all front office functions, including guest arrival and departure procedures, and ensuring the quality and standards of our services meet the expectations of our...
-
Guest Services Manager
1 month ago
Shanghai, Shanghai, China Marriott International Full timeJob SummaryAs a Guest Recognition Manager at Marriott International, you will play a vital role in ensuring exceptional customer experiences across our properties. Your primary responsibility will be to manage the flow of questions and direct guests within the lobby, providing top-notch hospitality and service.Candidate ProfileEducation and Experience•...
-
Guest Recognition Manager
2 weeks ago
Shanghai, Shanghai, China Marriott International Full timeJob SummaryAs a Guest Recognition Manager at Marriott International, you will play a vital role in ensuring exceptional customer service and satisfaction. Your primary responsibility will be to manage the flow of questions and direct guests within the lobby, while also supporting the tracking and resolution of service issues.Candidate ProfileEducation and...
-
Guest Services Supervisor
3 weeks ago
Shanghai, Shanghai, China Marriott International Full timeJob SummaryWe are seeking a highly skilled Guest Services Supervisor to join our team at Marriott International. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay.Key ResponsibilitiesRespond to guest inquiries and resolve issues in a...
-
Guest Services Manager
3 weeks ago
Shanghai, Shanghai, China Marriott International Full timeJob SummaryWe are seeking a highly skilled Guest Services Manager to join our team at Marriott International. As a key member of our operations team, you will be responsible for ensuring that our guests receive the highest level of hospitality and service.Key Responsibilities• Manage the flow of questions and direct guests within the lobby to ensure a...
-
Guest Experience Manager
2 months ago
Shanghai, Shanghai, China Marriott International Full timeJob SummaryWe are seeking a highly skilled Guest Recognition Manager to join our team at Marriott International. As a key member of our front desk operations, you will be responsible for ensuring exceptional customer service and a seamless guest experience.Key Responsibilities• Manage day-to-day front desk operations, ensuring high standards of quality and...
-
Guest Services Supervisor
2 months ago
Shanghai, Shanghai, China Marriott International Full timeJob SummaryWe are seeking a skilled Guest Services Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesRespond to guest inquiries and resolve issues in a timely and...
-
Guest Services Manager
2 days ago
Shanghai, Shanghai, China Marriott International Full timeJob SummaryServes as a key representative of Marriott International, providing exceptional customer service and ensuring seamless guest experiences.Key Responsibilities• Manages the front desk operation, ensuring timely and efficient check-in and check-out processes.• Coordinates recognition services, including loyalty programs and special events.•...
-
Hotel Guest Engagement Specialist
2 weeks ago
Shanghai, Shanghai, China Marriott International Full timeJob SummaryAs a Hotel Guest Engagement Specialist, you will play a key role in enhancing the service experience for hotel guests. Your primary responsibility will be to engage with guests in the lobby area, activating all outlet services, including the restaurant, bar, front desk, business center, and lounge. You will respond to guest requests for special...
-
Front Office Operations Manager
2 months ago
Shanghai, Shanghai, China Hyatt Corporation Full timeJob SummaryWe are seeking a highly skilled and experienced Assistant Manager to join our Front Office team at the Grand Hyatt Dalian. As a key member of our management team, you will be responsible for the efficient running of the department, ensuring seamless operations and exceptional guest experiences.Key ResponsibilitiesAssist the AFOM or FOM in...
-
Guest Floor Service Supervisor
2 months ago
Shanghai, Shanghai, China Shangri-La Full timePosition Overview: We are seeking a dedicated individual to fulfill the role of Guest Floor Service Supervisor. The ideal candidate will possess: Minimum of 2 years of experience in a similar role Strong guest relations skills to effectively engage with international visitors A warm and approachable demeanor Excellent communication abilities A creative and...
-
Hotel Guest Experience Agent
1 day ago
Shanghai, Shanghai, China Marriott International Full timeKey Responsibilities: Respond to guest requests for special arrangements or services, such as transportation, reservations, or dry cleaning, by making arrangements or identifying appropriate providers. Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area, including Restaurant & Bar, Front Desk,...
-
Front Office Operations Manager
2 weeks ago
Shanghai, Shanghai, China Hyatt Corporation Full timeJob SummaryThe Front Office Operations Manager is responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.The ideal candidate will have a university degree or diploma in Hospitality or Tourism management, with a minimum of 2...
-
Guest Floor Service Supervisor
2 months ago
Shanghai, Shanghai, China Shangri-La Full timePosition Overview: We are seeking a dedicated individual who possesses: At least 2 years of experience in a comparable role Expertise in guest relations, particularly with international visitors, and proficiency in English, both spoken and written A warm and approachable demeanor Strong communication abilities A creative and open-minded attitude Key...
-
Front Office Operations Manager
1 month ago
Shanghai, Shanghai, China Hyatt Corporation Full timeJob SummaryThe Assistant Manager - Front Office is responsible for the efficient running of the Front Office department in line with Hyatt International's Corporate Strategies and brand standards. This includes managing the Front Desk, Front Service, Communications Centre, Business Centre, and Regency or Grand Club.Key ResponsibilitiesAssist the AFOM or FOM...
-
Guest Services Supervisor
2 months ago
Shanghai, Shanghai, China Shangri-La Full timePosition Overview: We are seeking a dedicated individual who meets the following criteria: Minimum of 2 years of experience in a comparable role Expertise in guest relations, particularly with international visitors, and proficient in both spoken and written English A warm and approachable demeanor Strong communication abilities Creative thinking and an...
-
Front Office Operations Manager
2 weeks ago
Shanghai, Shanghai, China Hyatt Corporation Full timeJob SummaryThe Front Office Operations Manager is responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.Key ResponsibilitiesManage the Front Office operations for the hotel, including the Front Desk, Front Service,...
Guest Relations Officer
3 months ago
Job Category Rooms & Guest Services Operations
Location Renaissance Shanghai Yu Garden Hotel, 159 South He Nan Road, Shanghai, Shanghai, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction.
Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
Contact appropriate individual or department as necessary to resolve guest requests.Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS
Education:
High school diploma or G.E.D. equivalent.
Related Work Experience:
At least 1 year of related work experience.
Supervisory Experience:
At least 1 year of supervisory experience.
License or Certification:
None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting.Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening.
They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we.We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests.
If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
