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Customer Service Specialist

1 month ago

Shanghai, Shanghai, China GOAT Group Full time

About the Role:

As a Customer Service Specialist, you will be responsible for resolving customer support issues with patience and professionalism while adhering to company policies. You will also provide real-time customer support via email through our Zendesk system, showcasing a positive attitude and excellent written communication skills.

Key Responsibilities:

  • Troubleshoot technical issues related to our mobile apps and website, escalating them to the team lead as needed
  • Work collaboratively with other support teams, including Operations and Engineering
  • Be flexible and adapt to changing priorities and assignments

Requirements:

  • Excellent written English skills to effectively interact with customers
  • Strong understanding of consumer experience and ability to communicate ways to improve it
  • Highly organized with strong prioritization and time management skills
  • Ability to work independently in a fast-paced environment and make informed decisions
  • Availability to work extended hours, including weekends and holidays, to meet business needs
  • 1-2 years of experience in customer service or eCommerce is an asset

What We Offer:

We are committed to providing a competitive compensation package that includes a salary range of $60,000 - $80,000 per year, based on experience and qualifications.