Customer Experience Manager
3 weeks ago
Key Responsibilities and Accountabilities
- Process Management: Manages end-to-end shipment process, ensuring compliance with relevant company procedures and agreements with customers.
- Customer Issue Resolution: Owns and resolves customer issues in a timely and effective manner, engaging relevant internal stakeholders as needed.
- Communication and Problem Solving: Demonstrates strong communication skills and applies effective problem-solving techniques to address customer concerns.
Required Skills and Experience
- Communication Effectiveness: Strong communication skills to engage with customers and internal stakeholders.
- Problem Solving Skills: Effective problem-solving techniques to address customer concerns.
- Related Working Experience: Relevant working experience in a supply chain or customer-facing role.
About Maersk
Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking and promoting equal opportunities for all applicants. We welcome applications from candidates with a wide range of backgrounds and experiences.
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