Customer Experience Manager

3 weeks ago


Chengdu, Sichuan, China Maersk Full time

Key Responsibilities and Accountabilities

  • Process Management: Manages end-to-end shipment process, ensuring compliance with relevant company procedures and agreements with customers.
  • Customer Issue Resolution: Owns and resolves customer issues in a timely and effective manner, engaging relevant internal stakeholders as needed.
  • Communication and Problem Solving: Demonstrates strong communication skills and applies effective problem-solving techniques to address customer concerns.

Required Skills and Experience

  • Communication Effectiveness: Strong communication skills to engage with customers and internal stakeholders.
  • Problem Solving Skills: Effective problem-solving techniques to address customer concerns.
  • Related Working Experience: Relevant working experience in a supply chain or customer-facing role.

About Maersk

Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking and promoting equal opportunities for all applicants. We welcome applications from candidates with a wide range of backgrounds and experiences.



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