Customer Success Associate, Beijing

3 weeks ago


Beijing, Beijing, China AppsFlyer Full time
About AppsFlyer

At AppsFlyer, we're passionate about creating a workplace where every individual can thrive. Our diverse team is driven by a shared commitment to excellence and a passion for innovation. We believe that our unique blend of skills and perspectives is the key to delivering exceptional results for our clients.

Job Summary

We're seeking a highly motivated and experienced Customer Success Associate to join our team in Beijing. As a key member of our customer success team, you will be responsible for ensuring that our clients receive the highest level of service and support. Your primary focus will be on building strong relationships with our clients, understanding their needs, and delivering tailored solutions to meet their business objectives.

Key Responsibilities
  • Manage the client lifecycle, from onboarding to renewals, to ensure seamless delivery of our platform's value.
  • Collaborate with clients to identify areas of improvement and develop strategies to drive business growth.
  • Provide expert guidance on mobile and marketing analytics, helping clients to make data-driven decisions.
  • Drive adoption of our platform's features and capabilities, ensuring clients maximize their ROI.
  • Develop and deliver presentations to CXO-level audiences, showcasing the value of our platform.
  • Lead client retention and renewal efforts, focusing on low-tier clients.
Requirements
  • 2+ years of experience in digital marketing, SaaS products, or product management.
  • Excellent multi-tasking, prioritization, and time management skills.
  • Strong communication and collaboration skills, with the ability to build strong relationships with clients and internal stakeholders.
Preferred Qualifications
  • Experience in servicing SaaS products.
  • Knowledge of the mobile advertising and analytics landscape.


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