Customer Success Associate, Beijing

4 weeks ago


Beijing, Beijing, China AppsFlyer Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Associate to join our team at AppsFlyer. As a key member of our customer success team, you will be responsible for ensuring that our clients get the most out of our platform.

Key Responsibilities
  • Develop and execute customer success plans to drive value realization and retention.
  • Provide expert guidance on mobile and marketing analytics to clients.
  • Collaborate with internal stakeholders to identify and drive feature adoption with clients.
  • Train clients on AppsFlyer features and ensure they are up-to-date with the latest platform capabilities.
  • Act as the voice of the client within AppsFlyer, ensuring their needs are heard and addressed.
  • Manage relationships with both internal and external stakeholders.
  • Create opportunities for upsell and cross-sell with clients.
  • Deliver presentations and engage with CXO-level clients.
  • Lead client retention and renewal efforts for low-tier clients.
Requirements
  • 2+ years of experience in digital marketing, SaaS products, or product management.
  • Excellent multi-tasking, prioritization, and time management skills.
  • Excellent communication and collaboration skills.
Preferred Qualifications
  • Experience in servicing SaaS products.
  • Knowledge of the mobile advertising and analytics landscape.


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