Customer Success Associate, Beijing

4 weeks ago


Beijing, Beijing, China AppsFlyer Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Associate to join our team at AppsFlyer. As a key member of our customer success team, you will be responsible for ensuring that our clients get the most out of our platform.

Key Responsibilities
  • Manage the client lifecycle with AppsFlyer, from onboarding to renewals.
  • Ensure that clients receive value from our platform.
  • Provide clients with best practices on mobile and marketing analytics.
  • Drive feature adoption with clients.
  • Train clients on our features and keep them updated.
  • Be the clients' voice inside AppsFlyer.
  • Manage internal and external stakeholders.
  • Create upsell and cross-sell opportunities with clients.
  • Deliver presentations and frequent interaction with CXO audience.
  • Lead client retention and renewals with low-tier clients.
Requirements
  • 2+ years of experience with digital marketing/SaaS products/product management.
  • Excellent multi-task management, prioritization, and time management skills.
  • Excellent communication and collaboration skills.
Bonus Points
  • Preferred experience in servicing SaaS products.
  • Preferred experience with mobile advertising/analytics landscape.
  • Being recommended by an AppsFlyer employee.


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