Technical Product Support Specialist
1 month ago
As a Technical Product Support Specialist at Applied Materials, you will provide systems support for engineering systems in applications or reliability labs. You will work closely with engineering owners to deliver assigned projects in conjunction with vendors or suppliers.
Key Accountabilities:
- Provide technical support and documentation to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging equipment.
- Support Beta Site Support; specifically related to installation, operation, calibration, service, and/or testing of new hardware, software, or processes.
- Present system performance data as required, including performance metrics such as Uptime, MTBF, MTBI, Availability, equipment, and process parameters.
- Support GPS in the generation of documentation such as CENs and BKMs. Create and review documentation covering technical improvements, system upgrades, and support plans.
You will demonstrate expanded conceptual knowledge in your discipline and broaden your capabilities.
Business ExpertiseYou will understand key business drivers and use this understanding to accomplish your work.
LeadershipYou will provide informal guidance to new team members.
Problem SolvingYou will solve problems in straightforward situations, analyzing possible solutions using technical experience and judgment and precedents.
ImpactYou will impact the quality of your work and the work of others on the team, working within guidelines and policies.Interpersonal Skills
You will explain complex information to others in straightforward situations.
QualificationsEducation: Bachelor's Degree
Skills:
Certifications:
Languages:
Years of Experience: 2 - 4 Years
Work Experience:
Additional Information
Time Type: Full time
Employee Type: Assignee / Regular
Travel: Yes, 50% of the Time
Relocation Eligible: Yes
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