Technical Product Support Specialist

1 month ago


Xi'an, Shaanxi, China Applied Materials Full time
Key Responsibilities

As a Technical Product Support Specialist at Applied Materials, you will provide systems support for engineering systems in applications or reliability labs. You will work closely with engineering owners to deliver assigned projects in conjunction with vendors or suppliers.

Key Accountabilities:

  • Provide technical support and documentation to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging equipment.
  • Support Beta Site Support; specifically related to installation, operation, calibration, service, and/or testing of new hardware, software, or processes.
  • Present system performance data as required, including performance metrics such as Uptime, MTBF, MTBI, Availability, equipment, and process parameters.
  • Support GPS in the generation of documentation such as CENs and BKMs. Create and review documentation covering technical improvements, system upgrades, and support plans.
Functional Knowledge

You will demonstrate expanded conceptual knowledge in your discipline and broaden your capabilities.

Business Expertise

You will understand key business drivers and use this understanding to accomplish your work.

Leadership

You will provide informal guidance to new team members.

Problem Solving

You will solve problems in straightforward situations, analyzing possible solutions using technical experience and judgment and precedents.

Impact

You will impact the quality of your work and the work of others on the team, working within guidelines and policies.Interpersonal Skills

You will explain complex information to others in straightforward situations.

Qualifications

Education: Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience: 2 - 4 Years

Work Experience:

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 50% of the Time

Relocation Eligible: Yes



  • Xi'an, Shaanxi, China Applied Materials Full time

    Job Summary:We are seeking an experienced Technical Product Support Specialist to join our team at Applied Materials.Key Responsibilities:Provide technical support for engineering systems in applications or reliability labs.Support engineering owners by working on assigned projects in conjunction with vendors or suppliers.Act as an intermediary between...


  • Xi'an, Shaanxi, China Applied Materials Full time

    Job SummaryWe are seeking a highly skilled Technical Product Support Specialist to join our team at Applied Materials. As a key member of our engineering team, you will provide technical support for engineering systems in applications or reliability labs, working closely with vendors and suppliers to ensure seamless project execution.Key...


  • Xi'an, Shaanxi, China Applied Materials Full time

    Job SummaryAs a Technical Product Support Specialist at Applied Materials, you will be responsible for providing systems support for engineering systems in applications or reliability labs.ResponsibilitiesSupports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.Acts as intermediary between customer and factory by...


  • Xi'an, Shaanxi, China Applied Materials Full time

    Job Title: Technical Product SupportAbout the Role:We are seeking a highly skilled Technical Product Support professional to join our team at Applied Materials. As a key member of our engineering team, you will be responsible for providing technical support and expertise to our customers and internal stakeholders.Key Responsibilities:Provide technical...


  • Xi'an, Shaanxi, China Applied Materials Full time

    Job Title: Technical Product SupportAbout the Role:We are seeking a highly skilled Technical Product Support professional to join our team at Applied Materials. As a key member of our engineering team, you will be responsible for providing technical support and expertise to our customers and internal stakeholders.Key Responsibilities:Provide technical...


  • Xi'an, Shaanxi, China Applied Materials Full time

    Job Title: Technical Product SupportAbout the Role:We are seeking a highly skilled Technical Product Support professional to join our team at Applied Materials. As a key member of our engineering team, you will be responsible for providing technical support for our engineering systems in applications or reliability labs.Key Responsibilities:Provide systems...


  • Xi'an, Shaanxi, China Applied Materials Full time

    Job SummaryApply for a Technical Product Support role at Applied Materials, where you will provide systems support for engineering systems in applications or reliability labs. Collaborate with engineering owners on assigned projects, working with vendors and suppliers to ensure seamless execution.Key ResponsibilitiesAct as a liaison between customers and...


  • Xi'an, Shaanxi, China PTC Full time

    At PTC, we're transforming the way the world works. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our team is at the forefront of this transformation, and we're looking for a talented Technical Support Specialist to join us....


  • Xi'an, Shaanxi, China PTC Full time

    Transforming the Physical World, One Solution at a Time.At PTC, we're pushing the boundaries of innovation and technology to create a better world. As a Technical Support Specialist, you'll play a critical role in helping our customers succeed by providing expert solutions and support.Key Responsibilities:Case Processor:Collaborate with internal teams and...


  • Xi'an, Shaanxi, China PTC Full time

    Transforming the Physical World, One Solution at a TimeAt PTC, we're leading the way in bringing the physical and digital worlds together. Our software enables companies to improve operations, create better products, and empower people in all aspects of their business.As a Technical Support Specialist, you'll play a critical role in our success. You'll work...

  • Product Specialist

    2 months ago


    Xi'an, Shaanxi, China Boston Scientific Full time

    Job SummaryBoston Scientific is seeking a highly motivated and experienced Product Specialist to join our team in Xi'an. As a Product Specialist, you will be responsible for driving sales and academic promotion of our products in the region.Key ResponsibilitiesDevelop and execute sales strategies to achieve business objectivesProvide technical support and...

  • Product Specialist

    1 month ago


    Xi'an, Shaanxi, China Boston Scientific Full time

    Job SummaryBoston Scientific is seeking a highly motivated and experienced Product Specialist to join our team in Xi'an. As a Product Specialist, you will be responsible for driving sales and academic promotion of our products in the region.Key ResponsibilitiesDevelop and execute sales strategies to achieve business objectivesProvide technical support and...

  • Product Specialist

    4 weeks ago


    Xi'an, Shaanxi, China Boston Scientific Full time

    Job Summary:Boston Scientific is seeking a highly motivated and experienced Product Specialist to join our team in Xi'an. As a Product Specialist, you will be responsible for driving sales and academic promotion of our products in the region.Key Responsibilities:Develop and execute sales strategies to achieve business objectivesProvide technical support and...


  • Xi'an, Shaanxi, China Applied Materials Full time

    Key ResponsibilitiesUtilize technical expertise to resolve complex application and systems issues, collaborating with internal and external stakeholders to ensure timely resolution.Develop and maintain comprehensive installation and upgrade instructions for Applied Materials' product releases, ensuring accuracy and clarity.Participate in product design,...


  • Xi'an, Shaanxi, China Applied Materials Full time

    Key ResponsibilitiesProvide expert technical support for internal and external customers, resolving moderate-difficulty issues with our products and systems.Develop and maintain installation and upgrade instructions for Applied Materials product releases.Participate in product design, testing, and documentation reviews, and contribute to user...


  • Xi'an, Shaanxi, China LotusFlare Full time

    Product Manager - Technical ProgramLotusFlare is seeking a highly skilled Product Manager to lead the technical program and drive the development of innovative products. The ideal candidate will have a strong background in product management and software development, with experience in telecom BSS products and TM Forum standards.ResponsibilitiesContribute to...


  • Xi'an, Shaanxi, China LotusFlare Full time

    Product Manager - Technical ProgramLotusFlare is seeking a skilled Product Manager to lead the technical program and drive the development of innovative products. The ideal candidate will have a strong background in product management and software development, with experience in telecom BSS products and TM Forum standards.ResponsibilitiesContribute to the...


  • Xi'an, Shaanxi, China LotusFlare Full time

    About the RoleLotusFlare is seeking a seasoned Technical Product Manager to join our team and contribute to the development of our software products. As a key member of our product team, you will be responsible for driving the vision, strategy, and execution of product features that meet the needs of our customers.Key ResponsibilitiesDevelop and maintain a...


  • Xi'an, Shaanxi, China LotusFlare Full time

    Product Manager - Technical ProgramLotusFlare is seeking a highly skilled Product Manager to lead the technical program and drive the development of innovative products. As a key member of our team, you will be responsible for contributing to the vision, strategy, and execution of product features for our software stack.Key Responsibilities:Develop and...


  • Xi'an, Shaanxi, China Applied Materials Full time

    Key Responsibilities Analyze, investigate, and resolve application and system issues for both internal and external stakeholders of moderate complexity. Take initiative to learn and explore high-value customer problems, systematic bugs, or software failures. Develop, test, and validate installation and upgrade documentation for product releases at...