Technical Product Support Specialist

2 weeks ago


Xi'an, Shaanxi, China Applied Materials Full time

Job Summary

We are seeking a highly skilled Technical Product Support Specialist to join our team at Applied Materials. As a key member of our engineering team, you will provide technical support for engineering systems in applications or reliability labs, working closely with vendors and suppliers to ensure seamless project execution.

Key Responsibilities

  • Provide technical support for engineering systems, including installation, operation, calibration, service, and testing of new hardware, software, or processes.
  • Act as an intermediary between customers and factory, providing technical support and documentation to field engineers, technicians, and product support personnel.
  • Present system performance data, including metrics such as Uptime, MTBF, MTBI, Availability, equipment, and process parameters.
  • Support the generation of documentation, such as CENs and BKMs, and create and review documentation covering technical improvements, system upgrades, and support plans.

Requirements

  • Bachelor's Degree
  • 4-7 years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and collaborative work environment


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