Banquet Service Manager
3 weeks ago
Job Summary
As a Banquet Service Manager at Marriott International, you will be responsible for directing and motivating a team to provide exceptional service to our guests. You will monitor and control financial and administrative responsibilities, including asset protection, and provide clear and concise communications to all stakeholders.
Candidate Profile
Education and Experience
• High school diploma or GED; 2 years experience in event management, food and beverage, or related professional area.
Core Work Activities
Managing Banquet Operations
• Project supply needs for the department, including china, glass, silver, buffet presentations, and props.
• Apply knowledge of all laws related to events.
• Understand the impact of banquet operations on overall event success and manage activities to maximize customer satisfaction.
• Adhere to and reinforce all standards, policies, and procedures.
• Maintain established sanitation levels.
• Manage departmental inventories and maintain equipment.
• Use banquet beverage records to control liquor costs and manage perpetual inventory.
• Schedule banquet service staff to forecast and service standards, while maximizing profits.
• Assist team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams
• Set goals and delegate tasks to improve departmental performance.
• Conduct monthly department meetings with the Banquet team.
• Apply and continually broaden knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends.
• Act as a liaison to the kitchen staff.
• Lead shifts and actively participate in servicing events.
Ensuring and Providing Exceptional Customer Service
• Set a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.
• Respond to and handle guest problems and complaints.
• Empower employees to provide excellent customer service.
• Ensure employees understand expectations and parameters.
• Strive to improve service performance.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Review comment cards and guest satisfaction results with employees.
Conducting Human Resources Activities
• Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures.
• Observe service behaviors of employees and provide feedback to individuals.
• Monitor progress and lead discussion with staff each period.
• Participate in the development and implementation of corrective action plans.
• Review quarterly Meeting Planner Survey results and participate in the development and implementation of corrective action to address service challenges; focus on continuous improvement of guest satisfaction.
• Attend and participate in all pertinent meetings.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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