Banquet Service Manager

2 weeks ago


Guangzhou, Guangdong, China Marriott International Full time

Job Summary

Directs and motivates team members while providing high-quality service to guests. Oversees financial and administrative responsibilities, including asset protection. Communicates effectively with stakeholders to ensure event success.

Candidate Profile

Education and Experience

High school diploma or equivalent; 2 years of experience in event management, food and beverage, or a related field.

Core Work Activities

Managing Banquet Operations

Projects supply needs for the department, including china, glass, silver, and buffet presentations.

Applies knowledge of laws related to events.

Understands the impact of banquet operations on event success and manages activities to maximize customer satisfaction.

Adheres to and reinforces all standards, policies, and procedures.

Maintains established sanitation levels.

Manages departmental inventories and equipment.

Uses banquet beverage records to control liquor costs and manage perpetual inventory.

Schedules banquet service staff to forecast and service standards, while maximizing profits.

Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

Sets goals and delegates tasks to improve departmental performance.

Conducts monthly department meetings with the banquet team.

Applies and continually broadens knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends.

Acts as a liaison to the kitchen staff.

Leads shifts and actively participates in servicing events.

Ensuring and Providing Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Ensures employees understand expectations and parameters.

Strives to improve service performance.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Observes service behaviors of employees and provides feedback to individuals.

Monitors progress and leads discussion with staff each period.

Participates in the development and implementation of corrective action plans.

Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Attends and participates in all pertinent meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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