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Key Account Manager
2 months ago
Role Title: Key Account Manager - Automotive Electronics
Location: Shanghai, China
The Direct Sales Lead provides expert knowledge and is responsible for driving delivery of the direct sales activities through face-to-face, inbound/outbound phone, or door-to-door channels, which drive the sales of products and services directly to either consumer or business customers. Focusing on new business and developing existing customer accounts for higher penetration through customer account management.
The Direct Sales Lead focusses on performing business dealings, negotiations and signing up contracts and identifying opportunities and strategies to win business from the customers.
Typically reports to Senior Direct Sales Manager.
Responsibilities- Executes the timely delivery of sales activities, in line with sales targets, around customer acquisitions, customer retentions and customer care within assigned sales segment (including Consumer or Business);
- Ensures that the sales solutions for customer needs and requirements are aligned to the Vodafone sales strategy;
- Plans and develops a customer specific strategy and business plan in line with Vodafone's product and service portfolio;
- May guide team in understanding the customer industry;
- Built and maintains strong relations and works closely with internal stakeholders to deliver activities in response to internal/external business issues that impact upon revenue, cost or margin;
- Demonstrates strong communication skills and effectively interacts with wider stakeholder groups;
- Works effectively with colleagues to influence customers' decisions through specific sales skills and product and industry knowledge;
- Uses best practice knowledge to provide thought leadership for delivery of negotiations and signing up contracts;
- Influences customer decisions through specific sales skills and product and industry knowledge;
- Cooperates with internal teams (Technology, Marketing, Commercial Management) on the preparation of individual business customer solutions based on customer requirements.
- May provide informal guidance to junior staff.
- Minimum 2 years of Sales and technical experience in the automotive industry (OE), in multinational companies. Familiarity with Sales/Finance/Project/Quality processes on OE business and with vehicle development cycle;
- Automotive Electronics and Telematics services knowledge. General understanding of technical/quality issues and products specifications;
- Chinese mother tongue and proficiency in English are a must, Chinese would be a plus;
- Communication and negotiation skills: able to communicate fluently at all levels within VFA organization and with all customer departments;
- Responsible for the administrative part of Sales for his/her customers;
- Proactive, time manager in his/her own job, positive thinking;
- Availability to travel 30% of time;
- Knowledge of ISO-IATF quality process is a plus;
- Dynamic Prioritisation and Multi-tasking
- Sales Methodologies and Processes
- Account Management
- Building Rapport
- Business and Commercial Acumen
- Competitor Awareness and Cross Sell
- Customer Centricity
- Objection Handling and Negotiation
- Selling Business Outcomes
- Product/Solution Proposition Strategy and Design
- Sales Tools
